JOIN US AND HEAR BEST PRACTICES
At the 2019 NEXT GENERATION Contact Center & Customer Engagement events - Click here to book now
News : India-based Motif, Inc., Rebrands as TTEC
Ahmedabad, India, Nov 20, 2018 -- TTEC (NASDAQ: TTEC), a global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience, announced that India-based Motif, Inc., has been rebranded to TTEC.
In November 2018, the acquisition completed its 1st anniversary. The global teams worked closely with the Motif team to ensure a smooth integration of business operations into the TTEC organization. The acquisition has broadened TTEC services to include trust and safety and content moderation while simultaneously adding India as a strategic delivery location option for clients. In addition, the India-based operations team also provides customer care services across a variety of digital channels to support client programs.
Sponsor message - content continues below this message
2019 '14th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"With the successful integration of this acquisition into our offering, we deliver expertise that combines sophisticated algorithms with trained knowledge workers to help our clients detect, identify and minimize the impact of fraud or other inappropriate activity online," said Marty DeGhetto, Chief Operations Officer, TTEC. "The people, purpose, values and operations of our team in Ahmedabad have been a great addition to TTEC and we look forward to continue growing our footprint in the Asia Pacific region over the coming years."
Kaushal Mehta, India VP and GM, TTEC and founder of Motif, Inc., also noted, "Our local team looks forward to continuing to deliver service excellence to our global customer base, with expanded services including customer experience technology, consulting and strategy solutions to further enhance the offerings we currently provide to our clients."
He continued, "We are excited to be not only aligned with TTEC's global operations, company values and inclusive culture, but also proud to share in the heritage that has been built over the past 36 years by this customer experience pioneer."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Make Training Fun
More Editorial From TTEC
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
Published: Wednesday, November 21, 2018
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce managemen...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...