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News : India Call Centre US Tax Scam Tip of Cceberg, Police Say

#contactcenterworld

Mumbai, India, Oct 19, 2016 -- Indian police fear there may be similar fake call centres tricking US citizens into paying bogus tax bills operating across the country.

School leavers and college dropouts would be trained to speak with an American accent, posing as US Internal Revenue Service officials and scare people into believing they owed the government cash, detectives said.

The scheme, which had been operating for over a year, netted more than 10 million rupees (Dh550,000) a day, they added.

More than 70 people have been arrested after police this month swooped on call centres in western India, from Mumbai to Ahmedabad, but they suspect the network could stretch even further.

"We believe that the racket is spread across India, including in the north," Parambir Singh, commissioner of police in the Mumbai suburb of Thane, said.

Police from Thane rounded up at least 770 employees of bogus call centres on October 4.

Most were let go pending further investigations but 72 were arrested while another suspect was detained this week as police try to close in on a 23-year-old alleged mastermind.

It is claimed the accused would berate victims for falsely failing to pay taxes and then threaten them with jail if they did not cough up immediately.

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The con artists would use an altered caller ID number that made it look like they were ringing from the United States and often quoted IRS badge numbers to make them appear legitimate.

The fraudsters would trick the victim into sending money, often through prepaid debit cards that can be purchased at stores like Walmart, or even by buying Apple iTunes gift cards. In both instances transfers are made by the victim handing over the card’s registration number.

The iTunes scam has led Apple to issue a global warning on its website urging people not to give the number to someone they do not know.

The IRS has been warning about identical scams for a few years with reports in US media that such schemes might have been operating out of India.

In January, the US treasury inspector general for tax administration said it was aware of more than 5,000 victims who had paid a total of more than $26.5 million in such scams since October 2013.

"It is one of the biggest fraud cases to surface in recent times in Mumbai," said Parag Manere, Thane police deputy commissioner.

He said the ringleaders found willing recruits.

"Hiring was easy. They just gave out pamphlets about job openings and received applications, mostly from school or college dropouts," said Mr Manere.

Mr Singh said ringleaders "lured youngsters with good working knowledge of English and trained them how to speak with an American accent".

Police believe the recruits were paid 30,000-70,000 rupees a month, plus commission.

Some made the initial calls while others were employed to "close deals".

They would work through the night to catch Americans during their day and sometimes left threatening voicemail messages if their targets did not answer the phone, it is alleged.

A victim of a similar-sounding scam told NBC last year the caller had her "so frightened" but felt "embarrassed, guilty and ashamed" when she realised she had been swindled.

Mr Singh said Thane police knew of 2,000 people suspected of involvement in the scam, but the force believes there are more, and is working with their counterparts in Gujarat state and the US Federal Bureau of Investigation.

Police in Ahmedabad raided more than half a dozen call centres following the Thane operation, a senior crime branch official told AFP, while searches were also carried out in the Gujarati cities of Bhuj, Surat and Vadodara.

Police are desperate to find alleged mastermind Sagar Thakkar, known as "Shaggy", who is from Ahmedabad but may have fled India, possibly to Dubai.

Thakkar had half a dozen people working for him in the US and was preparing to expand operations, according to the Ahmedabad officer. "He was planning to set up five more call centres by December," he said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.thenational.ae


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Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Crazy But True!

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Published: Thursday, October 20, 2016

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