#contactcenterworld, @Genesys
Chennai, India, April 8, 2021 -- Data privacy and security are critical components of the digital customer experience. Businesses need to quickly adapt to consumers’ shifting preferences toward digital engagement, while maintaining control and transparency of their data.
New capabilities for Genesys Cloud have been launched in India by enabling businesses to keep their interactions and data located within the country.
This is especially crucial for organisations in highly regulated industries with stringent compliance and security standards, such as healthcare, financial services and government, which often have data sovereignty requirements.
Now, Indian businesses across all sectors can deliver more personalised digital-first customer experiences using Genesys Cloud.
Posted by Veronica Silva Cusi, news correspondent
Source: https://newstodaynet.com
About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Friday, April 9, 2021
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