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News : India Sets Up 24x7 Helpline for Coronavirus as Toll Shoots Up in China

#contactcenterworld

New Delhi, India, Jan 26, 2020 - The government has set up a round-the-clock helpline to attend to queries about the novel coronavirus (nCoV) as number of fatalities and infected people rose across the world.

"If you seek any help, you may call to know details about District and State surveillance officers and in case any clinical query connect with Integrated Disease Surveillance Programme (IDSP) Officer," the Union ministry of health said in a tweet.

Anyone seeking information can call on the number 011-23978046.

The call centre will direct suspected cases to experts in their area and will also monitor details of passengers provided by the ministry of external affairs.

The ministry also issued an appeal to those who have travelled to China since January 1, 2020, to "come forward for self-reporting to the call centre, the nearest health facility" if they experience any symptoms such as fever, cough, respiratory distress, etc and also inform their treating doctor.

The health ministry has also formed seven central teams that will visit the states where thermal screening is being done at the seven designated airports at New Delhi, Kolkata, Mumbai, Chennai, Bengaluru, Hyderabad and Kochi.

The central teams, expected to reach the states on Sunday, shall consist of a public health expert, a clinician and a microbiologist.

They shall review the end-to-end preparedness for management and control of nCoV in the states including reviewing that the infection control, surveillance and other guidelines are being followed properly.

India had issued a new travel advisory on Saturday asking citizens to avoid all "non-essential travel" to China as a senior adviser to Prime Minister Narendra Modi held a meeting with top bureaucrats to review the country’s preparedness in tackling the outbreak of a deadly new virus that is rampaging through central China.

The death toll in China’s rapidly spreading coronavirus has climbed to 56 with authorities in the hard-hit central Chinese Hubei province on Sunday reporting 13 new fatalities and 323 new confirmed cases, pushing the countrywide total to 1985.

There has also been steady rise in the cases reported from Beijing and Shanghai, which stood at 51 and 40 respectively. The national health commission (NHC) said it has a record of 1757 confirmed cases of the virus reported from across 30 Chinese provinces, autonomous regions and municipalities.

At least 324 severe cases were reported until Saturday midnight; in all, there were 2684 suspected cases.

India is believed to have reached out to Beijing and help those stranded in Wuhan to leave the central Chinese city, which is the epicentre of the coronavirus outbreak.

The United States, France and Russia have also moved on Saturday to get their citizens out of the country.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hindustantimes.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Finding The Right Vendor

Read today's tip or listen to it on podcast.

Published: Tuesday, January 28, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

9.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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