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News : India Sets Up 24x7 Helpline for Coronavirus as Toll Shoots Up in China

#contactcenterworld

New Delhi, India, Jan 26, 2020 - The government has set up a round-the-clock helpline to attend to queries about the novel coronavirus (nCoV) as number of fatalities and infected people rose across the world.

"If you seek any help, you may call to know details about District and State surveillance officers and in case any clinical query connect with Integrated Disease Surveillance Programme (IDSP) Officer," the Union ministry of health said in a tweet.

Anyone seeking information can call on the number 011-23978046.

The call centre will direct suspected cases to experts in their area and will also monitor details of passengers provided by the ministry of external affairs.

The ministry also issued an appeal to those who have travelled to China since January 1, 2020, to "come forward for self-reporting to the call centre, the nearest health facility" if they experience any symptoms such as fever, cough, respiratory distress, etc and also inform their treating doctor.

The health ministry has also formed seven central teams that will visit the states where thermal screening is being done at the seven designated airports at New Delhi, Kolkata, Mumbai, Chennai, Bengaluru, Hyderabad and Kochi.

The central teams, expected to reach the states on Sunday, shall consist of a public health expert, a clinician and a microbiologist.

They shall review the end-to-end preparedness for management and control of nCoV in the states including reviewing that the infection control, surveillance and other guidelines are being followed properly.

India had issued a new travel advisory on Saturday asking citizens to avoid all "non-essential travel" to China as a senior adviser to Prime Minister Narendra Modi held a meeting with top bureaucrats to review the country’s preparedness in tackling the outbreak of a deadly new virus that is rampaging through central China.

The death toll in China’s rapidly spreading coronavirus has climbed to 56 with authorities in the hard-hit central Chinese Hubei province on Sunday reporting 13 new fatalities and 323 new confirmed cases, pushing the countrywide total to 1985.

There has also been steady rise in the cases reported from Beijing and Shanghai, which stood at 51 and 40 respectively. The national health commission (NHC) said it has a record of 1757 confirmed cases of the virus reported from across 30 Chinese provinces, autonomous regions and municipalities.

At least 324 severe cases were reported until Saturday midnight; in all, there were 2684 suspected cases.

India is believed to have reached out to Beijing and help those stranded in Wuhan to leave the central Chinese city, which is the epicentre of the coronavirus outbreak.

The United States, France and Russia have also moved on Saturday to get their citizens out of the country.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hindustantimes.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Headsets

Read today's tip or listen to it on podcast.

Published: Tuesday, January 28, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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