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News : Indian Embassy to Launch App, Call Centre to Reach Out to the Community

#contactcenterworld

Doha, Qatar, Jan 26, 2021 - Indian embassy will reach out to every Indian in Qatar through an app for its services as well as a call centre with the support of the apex bodies, ambassador Dr Deepak Mittal announced.

"We are going to launch a virtual services app so that every Indian in Qatar is connected with the embassy and the government and you will get your services at your doorsteps. We are also working to set up a call centre," he told a community gathering on the occasion of the 72nd Republic Day of India at a special event at the embassy premises.

"Each one of the Indians in Qatar can call and get their grievances registered and addressed at the click of a mouse or through a phone call. With the support of the apex bodies we will take it forward," continued the envoy.

"I assure all the Indian nationals that the embassy is your home and we are at your service 24x7. On this day, we pledge that we will reach out to every Indian national in Qatar using technology as well as physically to extend services to their doorsteps. All the community members are important for the country. With the support of the apex bodies and other community organisations, we will reach out to every Indians and extend the services," explained, Dr Mittal.

He also disclosed that Qatar's Ministry of Public Health has expressed interest in partnering with India for Covid-19 vaccine. "Today I had a call from a Ministry of Public Health official showing interest in partnering with India in terms of vaccine supply between India and Qatar. This is also a proof of strong India-Qatar relationship and how we can work together."

He noted that the recent visit of the Indian external affairs minister was on the commitment of the leadership of both the countries to strengthen the strong relationship between both the countries. "In 2021, we are confident that the relationship between Qatar and India will achieve new landmarks."
The envoy complimented the community members and praised their efforts during the Covid-19 peak times in Qatar and their efforts in ensuring that all the Indians were provided with the essentials during the trying times.

"Indians in Qatar have stood up to the morals and principles as highlighted by the President of India in his Republic Day message especially during the difficult times of Covid-19. Each member of the community has come up to help others selflessly and special mention must be made to the apex bodies and other community organisations. These efforts ensured that essential commodities reached the needy including medicines," he highlighted.

"Similarly, there were selfless repatriation efforts during the period for helping the people return to India and reunite with their families. They also reached out to the workers in the labour camps," he said.

As for the regional developments in the recent times, Dr Mittal said that 2021 has brought in a lot new hopes and positive developments. "The developments in the region are very welcome and it is a positive step for the entire region, for Qatar, for India and for Indians in Qatar and the region. India welcomes these developments."

The ambassador also praised the efforts of the Indian medical fraternity in Qatar in their fight against Covid -19 and in containing it. He also complimented the efforts taken by the educators in helping the students in the country continue their education during the pandemic.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.gulf-times.com


Today's Tip of the Day - Factors When Considering IP

Read today's tip or listen to it on podcast.

Published: Thursday, January 28, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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