News : India’s First State-run Toll-free Helpline for Mental Illness Launched in Jaipur
Jaipur, India, Nov 1, 2017 - Rajasthan capital Jaipur launched its first toll-free helpline number for mental health issues. The helpline, called ‘mansanwad’ (dialogues about mind), is India’s first initiative in a government set-up to tackle such matters.
A few days ago, Ram Khilawan (name changed) of Ajmer called up 1800-1800-018, a toll-free helpline at Jaipur’s psychiatric centre, to discuss his wife’s behaviour. "She wakes up at 4 a.m. every day and begins cleaning the house. She doesn’t allow visitors in the house saying that they will make the house dirty," he told the psychologist over the phone. Khilawan was told that his wife had obsessive compulsive disorder (OCD) and was advised to take her to JLN Medical College.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Psychiatric centre’s medical superintendent Dr Pradeep Sharma said the helpline was launched on October 10 on the World Mental Health Day. It works at hospital’s outpatient department time, between 9 am and 3 pm. By March 2018, it will start functioning throughout the day," said Dr Sharma.
Clinical psychologist Dr Jaishree Jain said, since the launch, around 100 calls have been logged on the helpline. The calls were mainly about substance abuse, depression, marital discord, panic and suicidal tendency.
"Most of the calls are made by men," said Dr Jain, who is one of the six clinical psychologists running the helpline. Women are either reluctant to discuss their mental problems or they prefer to convey it through their male family members, she added.
Dr Sharma said districts hospitals in the state have mental health experts but there was a plan to have them at community and primary health centres by 2020.
Under the National Mental Health Programme, 600 medical officers will be trained in mental health by April 2018.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Buy Today But Plan For Tomorrow
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, November 2, 2017
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...