News : IndiGo Introduces ‘6E Chat’ to Provides Real-time Support
Mumbai, India, May 27, 2015 -- IndiGo, an airline in India, has introduced another feature called ‘6E chat’, a service enabling members to chat online with the IndiGo staff at its call centre. The 6E chat feature is Live on IndiGo website and will enable IndiGo members to get real-time updates on all queries.
Intended to improve user friendliness and appeal, this new initiative has been specifically designed to offer 6E customers a new and enhanced function, to make the customer-user involvement hassle-free. The 6E chat support window will appear not only for all our registered members, but also if a customer faces a challenge while transacting.
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Commenting on this new feature, Aditya Ghosh, president, IndiGo said, "It is our endeavour to constantly innovate and use different forms of technology available to us today, in order to provide best-in-class experience to all our customers. We are confident that the 6E chat support system is appreciated and valued by our customers as it introduces new features by providing real-time assistance to customers, thus making the experience extremely user-friendly."
Posted by Veronica Silva Cusi, news correspondent
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IndiGo is an Indian budget airline company headquartered at Gurgaon, India. It is the fastest growing and also the largest airline in India with a market share of 37.8% as of April 2015.
Published: Thursday, May 28, 2015
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