News : Indosoft Announces Q-Suite Support for Sangoma Lyra
Fredericton, NB, Oct 1, 2014 -- Indosoft, Inc., a provider of scalable Asterisk-based contact center software Q-Suite, announces that it has added support for Sangoma Lyra Answering Machine Detection (AMD). Sangoma's patent-pending technology offers a benefit to those using Asterisk as a platform for their dialer along with AMD that is now available to users of Q-Suite.
In the past decades, outbound call centers have found that their connect rates are declining greatly while the prevalence of answering machines and voicemail systems has increased. In this challenging environment, operators also face increased scrutiny and standards on metrics such as dropped calls and time to deliver answered calls to agents. Answering machine detection can improve the situation with the number of answering machines reaching agents, but can leave questions about the true rates of connects due to accuracy issues. By developing Lyra, Sangoma adds a significant amount of accuracy to AMD. The interoperability of Lyra with Asterisk, the platform Q-Suite is built on for inbound ACD and outbound dialing. With this support, Indosoft is able to offer the benefits of its Q-Suite software with a choice in AMD systems.
Posted by Veronica Silva Cusi, news correspondent
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Indosoft Inc. is a global provider of call center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over nine years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.
Founded in 1984, Sangoma Technologies Corporation is a provider of connectivity hardware and software products for telephony and wide area network solutions. The company develops and manufactures voice and data communication products including the series of Advanced Flexible Telecommunications (AFT) PCI cards. Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSXV: STC - News).
Published: Thursday, October 2, 2014