News : Indosoft Expands Unified Communications in Q-Suite 5 Call Center Software
Fredericton, NB, Canada, Jan 27, 2016 -- Indosoft, developer of Q-Suite, announces the expansion of the Q-Suite's Unified Communication (UC) capabilities. It has capability for Short Message Service (SMS), email, and web chat. Now, Q-Suite improves message handling for inbound ACD systems as well as adding outbound capabilities.
"Adding Unified Communications to Q-Suite brings new methods of communication into the modern contact center." says Gabe Bourque, CEO of Indosoft. "Customers today tend to have strong preferences in how they communicate. This new technology allows contact centers to accommodate their customers to a greater degree."
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Indosoft Inc. is a global provider of call center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over nine years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.
Published: Thursday, January 28, 2016