News : Indosoft's Q-Suite 6 in Development
New Brunwick, Canada, Aug 12, 2015 -- Indosoft Inc., developer of multi-tenant contact center software, announces the next generation Q-Suite 6. This multi-tenant unified communications platform represents a completely new architecture, developed for the needs of contact centers today. Improvements in design offer greater scalability for this call center ACD system for Asterisk. Q-Suite 6 should be available Q4 2015.
With Q-Suite 6, the biggest noticeable change is the user interface. Users of telephony systems range from administrative users who may take few calls, but be more mobile around the facility, to call center agents, who may be located anywhere but who are more likely to stay where they are. The process of switching from device to device has been streamlined to better meet the needs of all users. Responsive design methods were used throughout the interface. Most noticeably, the administrative and agent interfaces are now integrated, allowing simpler access to all the functionality a user is allowed. In the back end, services have been aggregated and streamlined. This will result in fewer server resources being needed to deliver the same quality of user experience.
Posted by Veronica Silva Cusi, news correspondent
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Indosoft Inc. is a global provider of call center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over nine years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.
Published: Thursday, August 13, 2015