News : Indosoft's Q-Suite 6 in Development
New Brunwick, Canada, Aug 12, 2015 -- Indosoft Inc., developer of multi-tenant contact center software, announces the next generation Q-Suite 6. This multi-tenant unified communications platform represents a completely new architecture, developed for the needs of contact centers today. Improvements in design offer greater scalability for this call center ACD system for Asterisk. Q-Suite 6 should be available Q4 2015.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
With Q-Suite 6, the biggest noticeable change is the user interface. Users of telephony systems range from administrative users who may take few calls, but be more mobile around the facility, to call center agents, who may be located anywhere but who are more likely to stay where they are. The process of switching from device to device has been streamlined to better meet the needs of all users. Responsive design methods were used throughout the interface. Most noticeably, the administrative and agent interfaces are now integrated, allowing simpler access to all the functionality a user is allowed. In the back end, services have been aggregated and streamlined. This will result in fewer server resources being needed to deliver the same quality of user experience.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Contact
More Editorial From Indosoft
Indosoft Inc. is a global provider of call center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over nine years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.
Published: Thursday, August 13, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ...