News : INDOT Considers Statewide Call Center to Learn about Road Issues
Portage, IN, USA, Sept 28, 2015 -- The Indiana Department of Transportation is looking at setting up a statewide customer service call center so motorists experiencing potholes or other issues could more easily make a report, INDOT LaPorte District Director Rick Powers said.
The INDOT call center will be modeled after an existing one in Indianapolis called the mayor's action center, Powers said.
"We're using it as our guiding light," Powers said.
The mayor's action center provides residents of Indianapolis and Marion County a single point of contact to request city services, obtain information or provide feedback, according to the website.
The Indianapolis services are available online, through a mobile app and by a phone call.
Powers brought up plans for the statewide customer call service during his report made recently at the Northwestern Indiana Regional Planning Commission meeting.
Prior to talking about plans for the new call center, Powers reported that damaged cable barriers on Interstate 65 had been fixed and put back in place.
"The cable barriers have all been addressed," Powers said.
Powers made a point of providing a status about the cable barriers because at a previous meeting board members, including Hammond Mayor Thomas McDermott Jr. had asked questions about the reporting of damaged cable barriers and whether INDOT employees do routine checks on the condition of barriers.
McDermott told Powers that in the city of Hammond officials there had successfully set up a 311 ap for residents wanting to call and report non-emergency type situations such as pot holes or graffiti.
"The Hammond residents love it," McDermott said.
Powers said similarly INDOT'S new customer service call center would address such issues as reporting of damaged cable barriers.
Powers didn't say when the new call center would be launched.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
About Indiana Department of Transportation:
The Indiana Department of Transportation (INDOT) is a governmental agency of the U.S. state of Indiana charged with maintaining and regulating transportation and transportation related infrastructure such as state owned airports, state highways and state owned canals or railroads.
Published: Wednesday, September 30, 2015