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News : Industries Dept Launches Helpline

#contactcenterworld

Thiruvananthapuram, India, Sept 30, 2020 -- In a bid to further enhance the of "ease of doing business" in state, chief minister Pinarayi Vijayan, on Tuesday, launched a dedicated toll-free helpline service, investment facilitation centre and the updated version of the single-window clearance portal to make investment processes fast, efficient, effective and transparent.

Vijayan also unveiled the e-newsletter "Investor Konnect" of the industries and commerce department, intended for strengthening the communication channel with the leaders of industry and related fields via video conferencing facility.

"The interventions and initiatives of the government in the last four years have transformed Kerala into an ideal investment destination. Investors themselves have acknowledged this and efforts of the government have yielded concrete results," he said.

"Unfortunately, Kerala had for quite some time suffered from an impression that it was not an investor-friendly state, though that was not entirely based on the objective situation. But that has changed. Now investors enjoy total confidence in Kerala," Vijayan said.

Noting that no industrialist in state would now complain of disruptions by workers, the chief minister said that whatever unhealthy practices that existed in isolated pockets have been resolved by taking the trade unions into confidence. If such tendencies rear their heads again, authorities should take stern action, he added.

Industries minister EP Jayarajan, who presided over the function, said that manufacturing health, medicinal products and devices is an area that would offer great scope in the post-pandemic period.

The toll-free number 1800 890 1030 will provide all information on investment-related queries. Linked to a call centre hired for the purpose, the facility will also provide handholding support and act as a channel for investor community to access information. The service will be available from 8am to 8pm on all working days. The centre set up in KSIDC will receive, track and resolve all investment related issues. A one-point centre for all investment related matters, it will serve as the back office for the single-window board and the proposed investment bureau. The upgraded version of Kerala single window interface for fast and transparent clearance portal (KSWIFT 2.0) will considerably reduce the strain of physical interaction by entrepreneurs for securing licences and clearance.

Launched in 2019, K-SWIFT had 16 departments and agencies in the system for issuing as many as 33 licences, clearance and permits. Since entrepreneurs have been demanding that even the renewal of licences be made available on the platform, KSIDC and NIC had worked together and revised the system to include renewal of licenses in 16 departments. This will allow existing industrial units to register on the portal and get renewals for licences and permits issued through the corresponding line departments.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


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Today's Tip of the Day - Games Trainers Play

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Published: Friday, October 2, 2020

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2021 Buyers Guide Computer Telephony Integration

 
1.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 

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