Thiruvananthapuram, India, Sept 30, 2020 -- In a bid to further enhance the of "ease of doing business" in state, chief minister Pinarayi Vijayan, on Tuesday, launched a dedicated toll-free helpline service, investment facilitation centre and the updated version of the single-window clearance portal to make investment processes fast, efficient, effective and transparent.
Vijayan also unveiled the e-newsletter "Investor Konnect" of the industries and commerce department, intended for strengthening the communication channel with the leaders of industry and related fields via video conferencing facility.
"The interventions and initiatives of the government in the last four years have transformed Kerala into an ideal investment destination. Investors themselves have acknowledged this and efforts of the government have yielded concrete results," he said.
"Unfortunately, Kerala had for quite some time suffered from an impression that it was not an investor-friendly state, though that was not entirely based on the objective situation. But that has changed. Now investors enjoy total confidence in Kerala," Vijayan said.
Noting that no industrialist in state would now complain of disruptions by workers, the chief minister said that whatever unhealthy practices that existed in isolated pockets have been resolved by taking the trade unions into confidence. If such tendencies rear their heads again, authorities should take stern action, he added.
Industries minister EP Jayarajan, who presided over the function, said that manufacturing health, medicinal products and devices is an area that would offer great scope in the post-pandemic period.
The toll-free number 1800 890 1030 will provide all information on investment-related queries. Linked to a call centre hired for the purpose, the facility will also provide handholding support and act as a channel for investor community to access information. The service will be available from 8am to 8pm on all working days. The centre set up in KSIDC will receive, track and resolve all investment related issues. A one-point centre for all investment related matters, it will serve as the back office for the single-window board and the proposed investment bureau. The upgraded version of Kerala single window interface for fast and transparent clearance portal (KSWIFT 2.0) will considerably reduce the strain of physical interaction by entrepreneurs for securing licences and clearance.
Launched in 2019, K-SWIFT had 16 departments and agencies in the system for issuing as many as 33 licences, clearance and permits. Since entrepreneurs have been demanding that even the renewal of licences be made available on the platform, KSIDC and NIC had worked together and revised the system to include renewal of licenses in 16 departments. This will allow existing industrial units to register on the portal and get renewals for licences and permits issued through the corresponding line departments.
Posted by Veronica Silva Cusi, news correspondent
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Friday, October 2, 2020
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