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News : Industry Analyst Firm Names CSG International Solutions as Market Leaders

#contactcenterworld, @csg_i

Englewood, CO, USA, Nov 28, 2016 -- CSG Systems International, Inc. (NASDAQ: CSGS), a global partner to launch and monetize digital services, announced that its solutions for wholesale partner settlements and data mediation have been named market leaders in the Analysys Mason Revenue Management Systems Worldwide Market Shares report.

This annual report provides market share data for Communication Service Provider (CSP) spending on telecommunications-specific revenue management software systems and related services and also includes key information about the leading vendors in the market.

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The report ranked CSG’s WBMS wholesale partner management, optimized traffic trading and routing, billing and settlement solution as the number one partner settlement and interconnect product in worldwide market share.

In addition, CSG Intermediate™ network data mediation solution ranked third in worldwide market share by revenue.

"CSG has a strong mediation platform, with the scale needed to support high-growth, large mobile operators in emerging markets," said Analysys Mason Senior Analyst John Abraham.

#contactcenterworld, @csg_i

Posted by Veronica Silva Cusi, news correspondent
Source: CSG


About CSG International:
Company LogoCSG Systems International, Inc. (NASDAQ: CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, DISH Network, France Telecom, MasterCard, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon.
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2020 Buyers Guide Workforce Management

 
1.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

2.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

3.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

4.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.
 

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