Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Industry Associations Launch Helpline for Abused Security Officers to Seek Recourse


Singapore, Nov, 2019 -- Private security officers at the receiving end of abuse can now seek help through a one-stop email helpline launched by the Security Industry Council (SIC).

The SIC comprises the Union of Security Employees (USE), the Security Association Singapore (SAS) and the Association of Certified Security Agencies (ACSA).

In a joint media release on Tuesday (Nov 5), the associations said that the SIC will help affected officers through mediation and legal advice. It will also help officers lodge police reports, if necessary.

The initiative follows a recent incident at Eight Riversuites condominium, where a resident was seen on video verbally abusing a security guard over a management rule requiring guests to pay S$10 for parking after 11pm.

The man, 44-year-old Ramesh Erramalli, is being investigated for "intentionally causing harassment to a security officer", the Ministry of Home Affairs (MHA) said last week.

Citing a poll by USE in April 2019, the associations said 73 per cent of 52 security officers surveyed reported suffering from either verbal or physical abuse while on their job.

Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….

"SIC believes the numbers are larger, but officers do not want to report them for fear of losing their livelihoods," the release said, adding that lack of awareness of recourse available to them may be another factor.

Security officers are often tasked with advising the public of conditions and rules set by a development's managing agent or representative, the release highlighted.

Besides being put at risk of abuse from individuals unwilling to comply with the rules, officers - or their employers - are often faced with financial penalties if they fail to execute the rules, the release said.

"More must be done to protect them from abuse", the release added.

The SIC will continue to advocate against abuse by displaying posters at developments to remind members of the public to respect officers.

However, if the event of abuse, an officer can send their complaints and any videos to Hormat means "respect" in Malay.

The cases will then be forwarded to USE's mediation service at its Customer Service Centre for further assessment and follow-up.

Depending on the case, the assistance provided may range from mediation and legal advice to helping affected officers apply for medical leave, medical claims, or even a change of site or role.

If the need arises, USE may escalate cases to the Police Licensing & Regulatory Department, or help officers lodge police reports."

"This initiative provides an avenue for officers to send complaints and videos on abuse, so that their grievances can be dealt with legally, and without officers themselves getting into trouble for doxxing and harassment," said SAS President Raj Joshua Thomas.

"The Office of the SAS Counsel will act on complaints received to advise officers and if necessary, arrange for representation for officers who are abused or have other legal issues," he added.

Leaders of USE and ACSA also voiced support for security officers.

"Respect security officers, they stay vigilant so that you can sleep in peace," said ACSA President Robert Wiener.


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Research Before You Buy

Read today's tip or listen to it on podcast.

Published: Friday, November 8, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Visual Communications

Premium Listing
SJS Solutions

Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =