Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
Best Contact Centers in the World 2017
all award winners!STARTS IN:
News : dlc Implements Software From Semafone(R)
London, UK, 3rd December 2014 -- dlc, a debt collection agency in the UK, has implemented software from Semafone(R) to enhance data security and give peace of mind to customers making payments over the phone.
dlc serves a diverse customer base, offering services that include outsourced credit control, litigation tracing and debt purchase as well as debt recovery. Call centres and payment processes are central to the successful provision of many of these services, so the safe and secure handling of sensitive credit and debit card details is essential for customer confidence. dlc has integrated Semafone’s technology into its Sopra banking collections system and Noble enterprise solution to enhance the security of telephone payments, reassuring end users that their payment card data will be handled securely.
Today's Tip of the Day - Don’t Just Record Your Agents
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal whilst the customer enters their credit card information using their telephone keypad. For complete security, Semafone's patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder's telephone and replaces them with a flat tone so they can't be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.
Published: Wednesday, December 3, 2014