News : Industry-Leading Mortgage Broker Selects Vocalcom Contact Center Software
Sydney, Australia, Feb 23, 2015 -- Vocalcom, a provider of cloud contact center software and social interaction technology, announces a Mortgage Broker group based in Sydney, has achieved customer experience and sales improvement on an international scale with its Salesforce investments.
Since integrating Vocalcom Cloud contact center with Australian Credit and Finance’s Salesforce ecosystem, the company has seen better sales performance, increased connection rates with prospects and greater customer service efficiencies.
"Australian Credit and Finance (ACF) was looking for a single cloud communications solution integrated within Salesforce to improve sales performance. Migrating older, disparate systems across multiple locations to the Vocalcom all-in-one cloud contact center solution integrated within Salesforce is a big leap forward for enterprise contact center operations," noted Anthony Dinis, CEO at Vocalcom. Vocalcom Salesforce Edition is a cloud communications, and customer engagement platform that takes full advantage of the distributed nature of the Salesforce platform, and we’re delighted to hear that the results have exceeded ACF’s expectations and helped them build a strong competitive edge."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Peaks
More Editorial From Vocalcom
Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
Published: Wednesday, February 25, 2015