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News : Industry Veteran Terence Fogarty Joins Carousel
EXETER, R.I., Dec. 6, 2013 -- Carousel Industries, a provider in managed services, contact center, mobility, unified communications, data and visual communications, announced it has hired Terence Fogarty as Contact Center Solution Consultant – Strategic Accounts. An industry veteran with twenty years of experience in Contact Center applications, Fogarty will be focused on helping our customers improve their customer service delivery processes and performance. This includes development of customer service delivery strategies and execution, business discovery/solution development, return on investment analysis, and evolution plans.
Fogarty joins Carousel from Avaya where, as a senior Customer Experience Solutions Consultant, he focused on helping Avaya's key Contact Center clients develop and implement forward thinking Customer Service strategies and solutions.
"We are excited to have Terence join the Carousel team and look forward to our continued growth in the Contact Center space," said Dan Whalen, vice president of engineering, Carousel Industries. "Terence's experience with helping clients forge solid, customer experience strategies that fit their unique business model is simply a huge win for us and our customers. Terence is well versed in how enabling solutions like Social Media, Multichannel, Analytics, Mobility, Cloud and Self-Service can all propel higher service levels, customer loyalty and revenues while protecting and enhancing your brand."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From Carousel Industries
About Carousel Industries:
Carousel Industries consults, integrates and manages technology solutions that solve business problems and contribute to your organizations' growth. This includes managed services, voice, video and data solutions, unified communications and cloud solutions. Today Carousel has over 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we've been listed in the Inc. 500/5000 seven times. Carousel is headquartered in Exeter.
Published: Monday, December 9, 2013