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News : Cisco, Avaya & Genesys CTI Connector for EPIC by NovelVox

#contactcenterworld, @novelvox

Bethesda, MD, USA, April 16, 2020 -- People prefer interacting before availing any service, especially when its healthcare. Trust regarding the genuineness of products, reports, and service is what they look forward to and so they prefer directing dialing in the contact center. Here, an agent merely transferring a call to the concerned department might not be very helpful as no one wants to hold the call and discuss issues repeatedly. Healthcare contact centers need a solution to equip agents with technology that help them create personalized caller experience. This is where NovelVox EPIC connector can do wonders for your healthcare business. NovelVox has been serving call center industry for the past 11 years and has designed solutions focusing on various business verticals or industries. EPIC CTI connector is one for the healthcare industry to empower agents to deal with issues of booking or confirming appointments, scrambling between applications for information gathering and more.

Amit Gandhi, CEO NovelVox says, "Healthcare industry is booming and highly focused on patient experience. Here, not so effective call interaction can be a disappointment for the patient. This is often because EHRs and EMRs have always been tough to integrate by contact centers software due to various security concerns as there is patient data. So, our NovelVox team worked hard to embed call controls within Hyperspace. Now the agents can remain on the same environment or screen with added call controls. This empowers agents to reduce call handle time, improve call resolution and enhance caller experience drastically.

#contactcenterworld, @novelvox

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com/releases/industrys_first_cisco_avaya_genesys_cti_connector_for_epic_by_novelvox/prweb17052287.htm


About NovelVox:
Company LogoEstablished in 2008, NovelVox offers flexible Contact Center Unified Agent Desktops, Supervisor Desktops, Contact Center Wallboards, CTI Connectors, Agent Scripting Tools and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. These products support Cisco Finesse, Avaya and Genesys. NovelVox is a provider in the Contact Centre Desktop Agent space. It is accredited by Cisco as a Preferred Solution Provider. It has offices in India, UK, USA, KSA & UAE and it has clients in 80 plus countries. It provides industry-specific solutions in Healthcare, Government, Banking and Finance, Credit Unions, Retail & Telecom Contact Centers. NovelVox provides the Ready Integrations of your contact center application with all major CRM, ticketing software, bespoke applications, internal database or your legacy systems like Epic, Salesforce, Service Now, Microsoft Dynamics, Jack Henry, Symitar, Cerner, Zendesk, Tibco, Oracle, Citrix, Siebel, FIS, SAP, Fiserv etc. It offers exclusive agent desktop for Credit Unions. NovelVox’s Cisco Finesse Gadget Designer Studio is the only GUI based Cisco Gadget Designer tool that allows to create or edit agent desktop with a drag & drop designer Tool.
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Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Friday, April 17, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

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