News : Indy 911 Call Center Ready to Receive Texts
Indianapolis, IN, USA, Oct 21, 2015 -- You can now use your cell phone to possibly save your life or someone else’s. The 911 call center is providing the option of texting or calling for police, fire, and medical assistance.
Many of today's younger generation can text as fast as they talk. But in the heat and the stress of the moment, the spoken word goes deeper than the digital.
"We want descriptions. We want a lot more information than you’re going to be able to provide in a text. So, it's always better, it's always faster that we get a phone call," Lt. Col. Bart McAtee with the Marion County Sheriff’s Office said.
When a phone call isn't an option, as in a crime in progress or a violent domestic situation, a text message can also bring help.
"If someone texts us, it shows up here. We can activate all the consoles," McAtee said.
The caller sends a conventional text with 911 as the address. Within seconds, the message reaches a 911 operator who can respond with a number of preprogrammed messages that can elicit more information.
"So, I'll access it. And then it's going to show me a map of where you are, along with your latitude and longitude," McAtee said.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The 911 center received 1.3 million calls last year. But last week, during a takeover robbery of a southeast side CVS by four armed gunman, an employee dialed 911 then set the phone down without saying a word. Another employee or even a customer could have texted without alerting or to drawing attention to themselves.
"The detective said, had the 911 operator tried to talk, there's no doubt those employees in the CVS would have been harmed or killed," McAtee said.
Over time, the 911 center technology will become more refined and accurate. With a younger generation texting, digital 911 will become an even more important tool in the future.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - ECruitment
Published: Friday, October 23, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...