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News : InEight Leverages 3CLogic Voice Solution for ServiceNow and Salesforce to Streamline Support and Sales Teams

#contactcenterworld, @3clogic

Rockville, MD, USA, July, 2022 -- 3CLogic, a voice-enabling and cloud contact center solution for CRMs and customer service management platforms, announced the deployment of its platform by InEight, a provider in construction project management software. The recent technology partnership will support both its sales and support operations while integrating with its two primary workforce platforms, ServiceNow(R) and Salesforce(R), for teams located across the United States, Australia, and Sri Lanka.

Leveraging a combination of different voice and call center offerings across both its customer support and sales teams, the organization struggled with streamlining its daily operational workflows due to growing sales opportunities and a desire to scale inbound experiences for a global footprint. More importantly, limited voice integrations with both Salesforce Sales Cloud and ServiceNow Customer Service Management left a heavy dependency on manual work for routine tasks, such as on-call scheduling, impacting the overall productivity of both departments. The use of multiple call center platforms without meaningful integrations to the company’s primary systems of record also complicated the ease with which it could generate meaningful reporting insights without a heavy reliance on data exporting and Excel spreadsheets.

"InEight is always seeking to optimize the level of service it provides to its current and future global customers," states Scott Workman, Chief Administrative Officer. "The recent deployment of 3CLogic’s voice and cloud call center solution for our support team is in keeping with that commitment by offering a unified solution that will enable a more personalized and faster form of response and service, while reducing our cost of operations through automation, more efficient support workflows, and enhanced analytical insights."

Per a recent 2022 study1, 72% of individuals list calling as their preferred method of contacting an organization, with 27% of consumers reporting an increase in their use of call centers for services. Yet many sales and customer service representatives list technology as one of the primary hurdles preventing them from meeting customer needs and expectations.

"Organizations are developing a renewed appreciation for voice as a key engagement channel for both sales and customer support," states Guillaume Seynhaeve, 3CLogic VP of Partnerships and Alliances. "Successful companies are making sure to include it as part of their digital transformation strategies in order to maximize the overall performance of their various teams while delivering the level of sales and service customers have come to expect."

#contactcenterworld, @3clogic

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 3CLogic:
Company Logo3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions based on an innovative distributed approach (Virtual Telephony Application Grid or V-TAG) that eliminates the need for legacy server-centric architecture. Providing companies with a 360-degree view of all their customer interactions, regardless of the channel chosen, 3CLogic’s solutions allow for a timely and accurate means by which to offer first call resolutions. As a true cloud software solution, hosted on AWS, it offers seamless integration with other cloud-based solutions, including CRM and WFM, while providing market-leading security, scalability, and reliability. Finally, in addition to traditional contact center features (i.e. multichannel communication, IVR, ACD, predictive dialer, etc.) 3CLogic provides a powerful reporting framework with business analytics and real-time scripting engine.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Monday, August 1, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Dialer Solutions

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

4.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

5.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

6.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

7.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)
 

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