News : Inference Solutions Expands Inference Survey
New York, January 29, 2015 -- Inference Solutions announces the expansion of the Inference Survey solution as a tool for medication adherence outbound surveying.
Medication non-adherence is a growing and prevalent concern to clinicians and healthcare professionals due to mounting evidence that it is associated with adverse outcomes and higher costs of care. It is estimated that half of Americans do not follow the directions on prescribed medications. Outbound surveying is an approach to gathering the data that facilitates campaigns to increase medication adherence. An additional benefit is that by regularly contacting patients and asking them to respond, there is likely to be an increase in compliance in cases where patients have simply forgotten to take their medication. In either case, the outcome is that healthcare costs are reduced.
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About Inference Solutions:
Inference is a global leader in the design and development of sophisticated cloud-based call automation and IVR solutions. From an easy to use, browser-driven interface, Inference is able to deliver solutions from simple inbound IVR services to complex pre-routing and outbound services using speech recognition and text-to-speech to service providers and their customers. The result is self-service, cost-effective applications that complement and enhance the Unified Communications and Call Centre offering.
Published: Tuesday, February 3, 2015