#contactcenterworld, @inferencesol
San Francisco, CA, USA, April 7, 2020 -- Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), announced the latest version of Inference Studio, which includes new features for rapidly scaling virtual agent applications across voice and digital touchpoints. With Studio 6.5, businesses can use a single code-free platform to develop and deploy IVA applications for voice, SMS, WhatsApp and, now, web-based chatbots, reducing the cost and complexity of launching omni-channel solutions.
"Recent events have demonstrated the importance of being responsive – to your customers and to sudden changes that impact your business," said Callan Schebella, Inference Solutions CEO. "Studio 6.5 will allow any business to ramp up their self-service capabilities, increase efficiency and readiness with automation, and assist customers whenever and wherever they need it. It will also allow our telco, UC and contact center partners to expand their offerings by supporting more of their customers' preferred channels."
Becky Carr, Chief Marketing Officer at Masergy adds, "Our partnership with Inference Solutions enables enterprises using Masergy Cloud Collaboration and Cloud Contact Center to bring premium self-service to market quickly and cost-effectively. With Studio's new capabilities, Masergy Intelligent Virtual Agents will be even more powerful in helping businesses provide immediate, always-on customer service."
#contactcenterworld, @inferencesol
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Inference Solutions:
Inference is a global leader in the design and development of sophisticated cloud-based call automation and IVR solutions. From an easy to use, browser-driven interface, Inference is able to deliver solutions from simple inbound IVR services to complex pre-routing and outbound services using speech recognition and text-to-speech to service providers and their customers. The result is self-service, cost-effective applications that complement and enhance the Unified Communications and Call Centre offering.
Published: Thursday, April 9, 2020
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