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San Francisco, CA, USA, March 23, 2020 -- Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), announced the launch of an FAQ On-Demand offering, which includes a free team of IVAs that can be rapidly deployed to keep customers and employees informed as the COVID-19 crisis evolves.
For a limited time, service providers, businesses, healthcare organizations and government agencies can license five voice-based virtual agents that have the skills to answer frequently asked questions using speech recognition, text-to-speech and natural language understanding (NLU). Inference will waive the standard licensing fees for the IVAs through June 30.
"Service organizations across every vertical have been impacted by COVID-19, and they are in need of solutions to support customers, employees and constituents looking for the latest information," said Callan Schebella, Inference Solutions CEO. "Our AI-powered IVAs were designed to automate this type of support, and we are pleased to be able to help organizations respond to those relying on them for answers during this ongoing crisis."
#contactcenterworld, @inferencesol
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Inference Solutions:
Inference is a global leader in the design and development of sophisticated cloud-based call automation and IVR solutions. From an easy to use, browser-driven interface, Inference is able to deliver solutions from simple inbound IVR services to complex pre-routing and outbound services using speech recognition and text-to-speech to service providers and their customers. The result is self-service, cost-effective applications that complement and enhance the Unified Communications and Call Centre offering.
Published: Wednesday, March 25, 2020
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