#contactcenterworld, @inferencesol
San Francisco, CA, USA, March 23, 2020 -- Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), announced the launch of an FAQ On-Demand offering, which includes a free team of IVAs that can be rapidly deployed to keep customers and employees informed as the COVID-19 crisis evolves.
For a limited time, service providers, businesses, healthcare organizations and government agencies can license five voice-based virtual agents that have the skills to answer frequently asked questions using speech recognition, text-to-speech and natural language understanding (NLU). Inference will waive the standard licensing fees for the IVAs through June 30.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"Service organizations across every vertical have been impacted by COVID-19, and they are in need of solutions to support customers, employees and constituents looking for the latest information," said Callan Schebella, Inference Solutions CEO. "Our AI-powered IVAs were designed to automate this type of support, and we are pleased to be able to help organizations respond to those relying on them for answers during this ongoing crisis."
#contactcenterworld, @inferencesol
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Inference Solutions:
Inference is a global leader in the design and development of sophisticated cloud-based call automation and IVR solutions. From an easy to use, browser-driven interface, Inference is able to deliver solutions from simple inbound IVR services to complex pre-routing and outbound services using speech recognition and text-to-speech to service providers and their customers. The result is self-service, cost-effective applications that complement and enhance the Unified Communications and Call Centre offering.
Published: Wednesday, March 25, 2020
| 2.) |  CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more)   |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall