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News : Inference Solutions Will Offers a Team of Virtual Agents to Respond to an Influx of Customer and Employee FAQs

#contactcenterworld, @inferencesol

San Francisco, CA, USA, March 23, 2020 -- Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), announced the launch of an FAQ On-Demand offering, which includes a free team of IVAs that can be rapidly deployed to keep customers and employees informed as the COVID-19 crisis evolves.

For a limited time, service providers, businesses, healthcare organizations and government agencies can license five voice-based virtual agents that have the skills to answer frequently asked questions using speech recognition, text-to-speech and natural language understanding (NLU). Inference will waive the standard licensing fees for the IVAs through June 30.


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"Service organizations across every vertical have been impacted by COVID-19, and they are in need of solutions to support customers, employees and constituents looking for the latest information," said Callan Schebella, Inference Solutions CEO. "Our AI-powered IVAs were designed to automate this type of support, and we are pleased to be able to help organizations respond to those relying on them for answers during this ongoing crisis."

#contactcenterworld, @inferencesol

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Inference Solutions:
Company LogoInference is a global leader in the design and development of sophisticated cloud-based call automation and IVR solutions. From an easy to use, browser-driven interface, Inference is able to deliver solutions from simple inbound IVR services to complex pre-routing and outbound services using speech recognition and text-to-speech to service providers and their customers. The result is self-service, cost-effective applications that complement and enhance the Unified Communications and Call Centre offering.
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Today's Tip of the Day - Beware Of Techno Babble & Jargon

Read today's tip or listen to it on podcast.

Published: Wednesday, March 25, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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