News : InfinityCTI Receives LumenVox Partner Skills Certification
San Diego, CA, USA, March 16, 2016 -- LumenVox announced that InfinityCTI received LumenVox Partner Skills Certification. LumenVox Skills Certification demonstrates InfinityCTI’s capability to deliver speech solutions based on the LumenVox speech automation suite. InfinityCTI supports speech-enabled applications on the Avaya Aura(R) Experience Portal and utilizes the LumenVox Speech Recognizer (ASR) and Text-To-Speech Server (TTS) to provide a carrier-grade, scalable self-service environment within the Call Center.
"InfinityCTI has been a long standing LumenVox Partner and we are pleased to continue supporting them for both their hosted and premise based speech-enabled solutions," said LumenVox CEO Ed Miller. "InfinityCTI has continued to grow their expertise to deliver a solid win for the customer."
"We were impressed with the realistic and natural sounding speech provided by the LumenVox TTS," said InfinityCTI CEO Frank Guthrie. "Coupled with the carrier-grade, scalable and highly reliable LumenVox architecture, it was an easy decision to go with LumenVox."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Expect Shrinkage
InfinityCTI works closely with Avaya and its Partners to provide IVR and CTI development support and solutions. InfinityCTI specializes in customizing telephony software solutions to meet our customer''s needs. InfinityCTI can build customized solutions from the ground up or modify existing solutions to improve your company''s performance and profitability. When looking for a vendor that can provide a wide range of IVR and CTI solutions, look no further than InfinityCTI. InfinityCTI provides both hosted and on premise IVR application solutions and CTI integrations.
LumenVox provides the most powerful, flexible, and useful speech technology together with a committed focus on excellent customer service. Our speech recognition technology empowers channel integrators, developers, and solution providers to design, develop, deploy, maintain and host any speech application. LumenVox has gained industry recognition, winning over 20 awards for innovation, technical excellence, and user’s choice for our Speech Engine, Speech Tuner, Speech Platform and Speech Driven Assistant.
Published: Friday, March 18, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
global provider of contact center services and back-office processing
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...