News : Inflow Advances Contact Center Expertise with New Hire
Portland, OR, USA, Jan 20, 2016 -- Inflow Communications, ShoreTel’s platinum partner, kicks off 2016 by advancing their contact center expertise and capabilities with the hire of Chris Recio. Recio will be Director of Contact Center & Advanced Applications and will transform Inflow’s existing Contact Center consulting practice to a Contact Center consulting practice. He will support Sales, Implementation, assist in evaluating Contact Center product solutions to enhance Inflow’s Contact Center expertise and continuing education with staff. Recio’s role will include overseeing several value-added services and products including contact center Workforce Management (WFM), PCI compliant call recording, advanced contact center reporting and business intelligence (BI), application integration and other adjunct contact center technologies.
"Many people have certifications, experience, knowledge and know-how." Recio said, "Certifications are important for resumes, but if you can’t translate that into easy-to-understand, good, practical, working solutions, then you’ve not heard nor understood the customer and his\her needs. This knowledge comes from hands-on experience within the Contact Center."
And for Recio, Inflow is a perfect fit for his skills and value of customer service. "What originally attracted me to Inflow Communications was the amount of sincere dedication that the Inflow team has – from the frontend on the sales side to the backend technical knowledge and professionalism – to customer satisfaction." Recio said, "Inflow has an aggressive determination not only for customer satisfaction, but also technical expertise."
"We're ecstatic to add Chris to our team. He's hands down not only the best ShoreTel Contact Center expert in the country, he's one of the finest technology consultants I've ever worked with." Travis Dillard, CEO and President of Inflow Communications said, "With Chris leading our Contact Center and Advanced Applications Practice, we're poised to continue our ascent to being the best Contact Center consulting, deployment and support integrator in the country."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - What If?
About Inflow Communications:
Inflow Communications, a global leader in providing ShoreTel and Contact Center solutions, is also a pioneering institution and an authority in the field of contact center communication that provides webinars, white papers and other resources to businesses worldwide. Inflow has offices in Los Angeles, San Jose, Dallas, Seattle and Portland, Ore.. Inflow is a ShoreTel Platinum partner, making the company a national leader in ShoreTel integration and support services.
Published: Thursday, January 21, 2016