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News : Inflow Communications Acquires PeakView

#contactcenterworld, @inflowcomm, @PeakView_Comm

Portland OR, USA, March, 2021 -- Inflow Communications, a provider of strategic advisory, consulting, and managed services for contact center and unified communications technologies, announced that they have combined with PeakView. The partnership accelerates Inflow’s expansion of advisory and technical services for contact center and unified communications technologies.

Based in Denver, Colorado, PeakView is a Cloud adoption consulting firm, with a core focus on Cloud Contact Center technology and solutions. 

Inflow’s founder and CEO, Travis Dillard, said "PeakView and Inflow are well-aligned in market focus, company cultures, experience, and our approaches to working with customers and partners. PeakView’s contact center consulting depth and enterprise experience combined with Inflow’s sales, marketing, and services offerings will allow us to expand our reach to more organizations. Ultimately, we’re excited to bring our collective customers a wider breadth of contact center and unified communications offerings, and more resources to help organizations in their communications and customer interaction technology initiatives."

Ken Smith, CEO and co-founder of PeakView stated, "Inflow’s culture, people, and services provided a natural fit for PeakView – their capabilities complement ours in a way that enhances and expands our capacity to serve our clients. The suite of offerings in the combined company is unparalleled in the cloud services industry. Our focus has always been one of providing the highest caliber of service and support to our clients, and this merger allows us to more comprehensively meet their evolving needs."

#contactcenterworld, @inflowcomm, @PeakView_Comm

Posted by Veronica Silva Cusi, news correspondent

About Inflow Communications:
Company LogoInflow Communications, a global leader in providing ShoreTel and Contact Center solutions, is also a pioneering institution and an authority in the field of contact center communication that provides webinars, white papers and other resources to businesses worldwide. Inflow has offices in Los Angeles, San Jose, Dallas, Seattle and Portland, Ore.. Inflow is a ShoreTel Platinum partner, making the company a national leader in ShoreTel integration and support services.
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About PeakView Communications:
Company LogoPeakView works in partnership with clients’ sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap. Its mission is to ensure that clients are competently represented through the process of requirements due diligence, technology selection, contracting and pricing negotiation, all the way to a successful implementation and ongoing life-cycle management.
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Today's Tip of the Day - Multi Contact

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More Editorial From Inflow Communications

Published: Thursday, March 18, 2021

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2024 Buyers Guide Messaging Systems


miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

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