News : InfoArmor Selects Genesys Solutions to Enhance Customer Experience
San Francisco February 2, 2016 -- Genesys, a provider in omnichannel customer experience (CX) and contact center solutions, announced that InfoArmor has selected the Genesys Customer Experience Platform to enable the company to seamlessly engage with customers to provide a differentiated customer experience.
By leveraging the Premier Edition of the Genesys Customer Experience Platform, InfoArmor employees are able to have complete customer insights to enable personalized and seamless customer interactions. The flexible cloud-based deployment allows for easy scalability to ramp up or down based on InfoArmor’s business needs. Additional solutions, including reporting and analytics, will provide a real-time view into InfoArmor’s contact center, allowing insight into the entire customer journey.
"InfoArmor’s brand promise is built on the protection of sensitive customers information, so customer interactions and engagement need to support and deliver on that promise," said Tom Eggemeier, President of Genesys. "We are honored to be able to provide InfoArmor with a complete solution that arms staff with all the information they need to quickly resolve customer inquiries, and allows the company to scale to support explosive growth."
Laura Collins, Editorial Management
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
InfoArmor helps businesses detect emerging fraud at its inception.
Published: Friday, February 5, 2016