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News : Infobip Appoints Gustav as Group President of North America

#contactcenterworld, @infobip

Seattle, WA, USA, Feb 28, 2024 - Infobip, a global cloud omnichannel communications platform, is making significant strides in market penetration and brand recognition as well as leadership team expansion. The company is pleased to announce its top-ranking position in Metrigy’s inaugural Communications Platform-as-a-Service (CPaaS) MetriRank report and continued expansion of the company’s leadership team for the region.

Infobip has selected Ethan Gustav as the new Group President of North America. Gustav, a proven senior executive with over 20 years of experience, has a track record of contributing to, building, and leading high-performance teams that drive revenue in high-growth technology companies. Prior to joining Infobip Gustav was Chief Revenue Officer at OpenMarket, a U.S.-based messaging provider, where under Gustav’s leadership, the company more than doubled its revenue and approached market share of nearly 50%.

"While Infobip is well known for our outstanding customer experience solutions in other parts of the world, our brand recognition and overall market penetration in North America has been slower here," said Ivan Ostojic, Chief Business Officer, "We have many strategic initiatives underway now to positively impact this, and bringing Ethan on board is critical to our success. His expertise in the space and proven track record of performance position us to make tremendous strides in 2024."

"I am both confident and excited about the investments Infobip is making in CPaaS in North America. As the world’s most connected cloud communications platform, we provide the quality and reliability that customer-obsessed brands demand," commented Ethan Gustav, Group President of North America, "What differentiates Infobip is our unmatched global reach, our technology, and our people who work with each customer to deliver a uniquely premium service."

Infobip further expanded its global leadership presence in the U.S. with the appointment of seasoned finance leader Richard Kraska as its Chief Financial Officer in April 2023. With successful leadership tenures with G.E., RealPage, and Rocket Software, Kraska brings a wealth of experience from his previous roles as CFO in several fast-growth software businesses.

In addition to these key U.S. appointments, Infobip has achieved a major milestone by securing the top spot in Metrigy’s CPaaS MetriRank report. Rated ahead of competitors such as Cisco, Twilio, and Sinch, Infobip received the maximum score for customer sentiment, customer business success, and product mix. The recognition by Metrigy solidifies Infobip’s position as the leading full-stack omnichannel communications platform for every platform.

"Infobip is the leader in our first CPaaS MetriRank report, number two in market share, and the highest product mix and customer sentiment ratings," said Diane Myers, Principal Analyst at Metrigy. "With a stronghold in Europe, over the past two years, Infobip has extended its global reach and capabilities through key acquisitions."

"Our recognition by Metrigy as the number one CPaaS provider globally demonstrates the breadth and depth of our capabilities alongside our relentless focus on our customers," said Silvio Kutic, CEO of Infobip. "With the CPaaS market forecast to grow to $16.1 billion by 2027, according to Metrigy, we are continuing to innovate to remain the leading full-stack omnichannel communications platform for every platform."

#contactcenterworld, @infobip

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Infobip:
Company LogoInfobip powers enterprises to deliver messages across any channel, any device, at anytime and anywhere worldwide. Infobip's technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 61 offices on six continents offering in-house developed messaging platform with the capacity to reach mobile devices in 190+ countries connected to over 800 telecom networks.
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2024 Buyers Guide Contact Center Assessments

 
1.) 
HiringBranch

Skills-Based Hiring Assessment
HiringBranch makes it easy for hiring teams to define the unique ‘recipes’ of soft skills they need for the roles they’re hiring for - and then hire for them. HiringBranch’s AI soft skills assessment measures candidates based on the presence of unique combinations of soft skills needed for a given position. That means recruiters can know who will do the job well, before giving them the job with 99% accuracy! Our skills-based talent assessments shortlist top-talent candidates not only based on what candidates say but also how they say it, providing meaningful results for in-house hiring teams with high-volume hiring needs, like contact centres.

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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