#contactcenterworld, @infobip, @servicenow
Seattle, WA, USA, Oct 11, 2022 -- Infobip, a global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers. The integration, available now in the ServiceNow(R) Store, improves the customer experience by using two-way messaging for customer support, resulting in faster response times, consistent messaging, and increased customer satisfaction.
Business messaging continues to gain popularity, reaching 2.7 trillion messages globally in 2020, according to Juniper Research.1 Through this integration, ServiceNow customers can access Infobip’s omnichannel communications platform, as ranked by tech analyst Omdia.2 Infobip’s messaging solution for ServiceNow enables businesses to deliver one-to-one conversational customer and employee service and support using their preferred channels, including SMS and WhatsApp. The integration delivers frictionless customer experiences that reaches customers where they are.
Veselin Vukovic, VP Strategic Partnerships at Infobip, said: "Creating connected customer experiences is at the heart of what Infobip does. By leveraging the world's most connected communications platform, we help partners and their clients unlock new revenue streams and drive loyalty and ultimately growth. Our integration in the ServiceNow Store extends our commitment to the ServiceNow community and enables customers to reap the benefits of rich, conversational channels."
#contactcenterworld, @infobip, @servicenow
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Infobip:
Infobip powers enterprises to deliver messages across any channel, any device, at anytime and anywhere worldwide. Infobip's technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 61 offices on six continents offering in-house developed messaging platform with the capacity to reach mobile devices in 190+ countries connected to over 800 telecom networks.
About ServiceNow:
ServiceNow is a platform-as-a-service provider of IT service management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation.
Published: Thursday, October 13, 2022
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