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News : Infobip to Improve Customer Satisfaction With Dialogflow Integration Through Partnership with Google Cloud

#contactcenterworld, @infobip

Seattle, WA, USA, Nov 17, 2022 -- Infobip, a global cloud communications platform, has integrated with Dialogflow, Google Cloud’s artificial intelligence (AI)-powered chatbot building platform, to provide enhanced messaging capabilities for Dialogflow customers. The integration leverages Conversations, Infobip’s cloud contact center platform, and WhatsApp for Business, to provide rich and meaningful customer messaging. This integration is designed to help improve satisfaction and reduce demand on customer service agents.

Organizations increasingly want to connect with companies using their preferred channels of communication. Responding to this trend, Google Cloud Dialogflow now offers access to WhatsApp through Infobip’s cloud contact center solution Conversations, helping improve user satisfaction and retention. In addition, the integration enables Dialogflow customers to scale their operations and customer communications globally, through a single platform.

As a globally connected cloud communications platform, Infobip is an excellent partner for businesses such as Google Cloud. This partnership leverages Infobip’s experience in creating rich messaging journeys and is part of Infobip’s strategy to build a global omnichannel communications ecosystem. 

Veselin Vukovic, VP of Strategic Partnerships at Infobip, said: "More and more customers would prefer to message a business than make a call. Businesses need to be where their customers are, which is why we’ve integrated with Google Cloud Dialogflow to offer clients access to Conversations, our cloud contact center platform, and WhatsApp for Business. By enabling our clients and partners to add real-time communications features to their applications without needing to build the infrastructure, we help accelerate the pace of innovation while generating truly engaging customer experiences. Google Cloud’s like-minded approach to technology and innovation makes them a perfect partner for Infobip and we hope to continue working alongside them."

#contactcenterworld, @infobip

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Infobip:
Company LogoInfobip powers enterprises to deliver messages across any channel, any device, at anytime and anywhere worldwide. Infobip's technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 61 offices on six continents offering in-house developed messaging platform with the capacity to reach mobile devices in 190+ countries connected to over 800 telecom networks.
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2024 Buyers Guide Help Desk Software

 
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Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

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LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

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OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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