Dallas, TX, USA, Oct, 2020 -- OnviSource announced that InfoCision, a provider of direct marketing solutions, has successfully deployed the cloud version of OnviSource’s Intellecta Advanced and Multichannel Analytics solution, and has achieved their desired outcome in three major areas of Intellecta applications for Big Data Management and Compliance, Workforce Optimization (WFO), and Customer Experience Management (CXM).
Intellecta unifies and transcribes InfoCision’s volume of daily calls and interactions. Intellecta has also provided InfoCision with a range of capabilities that support their commitment to customer satisfaction and customer experience management.
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
"As a leading provider of direct marketing solutions, InfoCision always relies on the use of advanced technologies and data-driven business practices to maximize the benefits and satisfaction of its clients; as well as to optimize the performance of its workforce. Such initiatives became even more critical during the COVID-19 crisis with Work-From-Home employees and other challenges," stated Michael White, Chief Technology Officer at InfoCision. "Intellecta analytics from OnviSource demonstrated its significant benefits before, and especially, during this crisis. Furthermore, OnviSource made their Intellecta solution work for our specific needs by offering their Advantage program free of charge, and they let InfoCision first see the benefits in all areas of our data management, WFO and CXM."
"It is always a privilege to work with a highly sophisticated customer such as InfoCision where our solutions can be extensively exercised and tested for delivering benefits to complex problems," said Brian Severson, VP of Product Management at OnviSource. "We are pleased to be part of InfoCision’s digital transformation strategy and their use of emerging technologies."
Posted by Veronica Silva Cusi, news correspondent
OnviSource enables companies to cost-effectively optimize, automate, and unify their customer interactions, business transactions and processes for their contact centers, back offices, and IT organizations through software products, cloud services or outsourcing solutions. Founded in 2004, the company has a well-established customer base with over 1,100 installations in a broad range of industries, has experienced consistent growth and profitability.
InfoCision’s passion for performance and proven results have driven an evolution to become much more than a contact center. We are interaction experts offering nearly 40 years’ expertise to North American organizations, delivering customer experience and KPIs, while simultaneously reducing overhead, increasing return on investment, saving time, and minimizing risk. Our people and technology help your brand thrive with 24-7-365 multi-channel support, Level 1 PCI compliance, and a customizable suite of enhancements for internal customer care organizations.
Published: Friday, October 16, 2020
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.