Los Gatos, CA, Dec 8, 202 -- Infogain, a provider of technology solutions and software platform engineering, announced a professional services partnership with eGain (NASDAQ: EGAN), a provider of customer engagement solutions. This strategic partnership will help drive joint customer acquisition and scale-up implementation services to make clients successful.
eGain selected Infogain for its experience in enterprise Knowledge Management and digital customer engagement systems and its processes and frameworks that streamline implementation and enhance quality. Infogain will provide implementation, integration, and managed services for eGain products.
Welcoming the partnership, Infogain’s Chief Technology and Strategy Officer, Nishith Mathur, said, "We are excited to be eGain’s strategic partner for professional services. With our 20 years’ experience in Knowledge Management and leadership in Interactive Digital experience, we will help our mutual clients realize world-class agent and customer experiences."
JC Rao, eGain’s VP of Professional Services and Support, agreed. "We welcome Infogain as a strategic partner. They have a strong reputation for delivering framework-driven customer experience deployments that deliver quick value."
About eGain Corporation:
Omnichannel customer engagement solutions power digital-first experiences. Infused with AI, machine learning, knowledge and analytics, our platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.
About Infogain Solutions:
Travel and Hospitality technology provider
Published: Thursday, December 10, 2020
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