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News : Infoline and Aspect Software Announce Channel Relationship
Muscat, May 22, 2014 -- Aspect Software, a provider of fully-integrated customer interaction management, workforce optimisation, back-office solutions, and cloud solutions, jointly announced a channel relationship with Infoline for Oman.
Infoline is a leading ISO 9001: 2008 certified BPO and IT Service Provider in the sultanate. This association is a part of Aspect’s continuing strategy to bolster its global presence through partners, and is aimed at creating an enhanced level of localised service for customers through a wide portfolio of interaction management and workforce optimisation products.
"This collaboration will help make our journey in addressing the evolved market demands, seamless. We’re excited to work with a company that truly embodies the spirit of understanding customer engagement and has defined a strategic portfolio to solidify their stance in this regard.
Sanjay Gupta, managing director India, Middle-East, and SAARC, Aspect, said, "We are extremely pleased to have Infoline as our partner, and are looking forward to combine our individual strengths to bring innovation in its true sense to the enterprises which aim to deliver exemplary customer service in Oman. A formidable and established service provider in the region, Infoline has created an indelible mark in the space."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
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About Aspect Software:
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
An Innovative Joint Venture creation, Infoline emerges as an organization in Oman catering to IT and Outsourcing needs of the companies across all verticals.
Published: Monday, May 26, 2014