News : Infoline Wins Best Government Call Centre Award With Vocalcom
Muscat, Oman, Sept 8, 2015 -- Infoline LLC, a Business Process Outsourcing (BPO) service provider in Oman was recognized for their best Government projects at an award ceremony held in Dubai recently. Vocalcom, a global provider of omnichannel cloud-based contact center software and sales acceleration technology for enterprises, contact centers, BPOs, and collection agencies worldwide, hosted the event.
Vocalcom is a strategic technology partner of Infoline in Oman, and in partnership has successfully installed cloud based contact centers for various government departments directly serving the citizens of the coun Infoline by implementing cloud contact center has enabled government departments to open new and innovative communication mediums for servicing citizens of Oman across 24x7 basis.
Both companies have a mutual understanding of improving customers’ businesses and transforming the omnichannel customer experiences.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Call Completion
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Vocalcom is a global provider of cloud technology which helps businesses win more customers, serve better and grow faster. With more than 3,600 customers in 47 countries, is one of the foremost players in cloud contact center software, omnichannel customer experience, & sales acceleration technology. Vocalcom provides a compliant, multi-tenant cloud call center, that provides all the benefits of enterprise-level call center software without the cost or hassle, meaning businesses can invest their money in further expansion and scale the use of Vocalcom to support their growth. With Vocalcom solutions, sales and service professionals benefit from a great value customer contact solution which ensures teams can continually improve performance, win more customers, and deliver a personalized customer service experience all in one place.
An Innovative Joint Venture creation, Infoline emerges as an organization in Oman catering to IT and Outsourcing needs of the companies across all verticals.
Published: Thursday, September 10, 2015