News : Infomedia Boosts Call Center Business
Jakarta, Indonesia, April 9, 2015 -- Telkom’s subsidiary PT Infomedia Nusantara, one of the business process outsourcing (BPO) companies in Indonesia, has adopted the NICE Engage platform in a bid to provide faster and more accurate call center services to clients, the company’s executive said.
The platform, created by an Israel-based NICE System company, enables Infomedia to reduce errors in identifying the customers and provides instant data analysis, as it can detect and display the customers’ profile in real time by recognizing their voices, Arman Hazairin, the company’s solution and business development director, said in Jakarta.
"Customers do not want a slow response from the call centers. So, we want to give them what they need," he said during an event to announce the use of the NICE platform.
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About PT Infomedia Nusantara:
Infomedia Contact Center is a provider of customer contact center service in Indonesia. Our contact center operations are sited at big cities in Indonesia: Medan, Jakarta, Bandung, Semarang, Surabaya, Makassar, Balikpapan, and Denpasar. Our key differentiators are our strong background in managing contact center, delivering service to broad range of industry sector, having fully supported by the biggest telecommunication player in Indonesia. Provided with the proven technologies, business processes, facilities, and people development, we firmly believe that our contact center service is the right partner for your company to win the market in hyper-competition era.
Published: Friday, April 10, 2015