Jakarta, Indonesia, July, 2019 -- Infomedia once again sent its best representatives to the 2019 Contact Center World Asia Pacific (CCW APAC) event. Lasted for 5 days from July 15 to 19, 2019 Infomedia competed in 16 categories for Telkom and Telkomsel Services with total medals: 11 Gold, 1 Silver, 3 Bronze, and 1 Runner-up. In addition to sending representatives, Infomedia also served as a consultant for OJK - Otoritas Jasa Keuangan( an Indonesia Financial Services Authority company) successfully support OJK in obtaining 18 medals: 2 Gold (Helpdesk, Public Services), 5 Silver, 5 Bronze, and 6 Runner-up.
The 14th annual event of CCW APAC brought the theme BEST PRACTICES CX & Contact Center (CC) Conference held in Phuket, Thailand. This award is obtained through several stages of assessment consisting of questionnaires, provision of material, and final presentation in front of other delegates of conference participants and in the judges. The CCW APAC 2019 event was attended by up to 150 participants from 9 Asia Pacific countries consisting of Indonesia, the Philippines, Thailand, Malaysia, Vietnam, Japan, China, Hong Kong, and India
Delivering and supporting our clients' contact center services as winners in the global arena is truly an achievement, Moreover trust and acknowledge of breakthroughs, innovations and best practices that we applied as BPM providers as well as CX partners are things that we really proud of", said Riri Amalas Yulita - COO of Infomedia in the welcoming winner event that was held in Grha Telkom Group.
Riri also expressed her gratitude that this year, Infomedia has also been able to deliver Telkomsel services as "The Best Dream Team". Riri hopes that in the future more Infomedia innovations and best practices can be displayed in global events such as CCW.
The ContactCenterWorld.com awards are regarded as the most prestigious global awards program in the industry - some even refer to them as being like the Olympics! Started in 2006 the awards are also fair, unbiased and valuable
Find out more about awards from ContactCenterWorld.com Awards at www.contactcenterworld.com/awards
Find out more about ContactCenterWorld.com events at www.contactcenterworld.com/conferences
Posted by Veronica Silva Cusi, news correspondent
About PT. Infomedia Nusantara:
GLOBAL BUSINESS is part of the department Digital CRM Global Business which has a map of the role of developing the BPO market off shore since February 2014. We are present as a solution for company's need services in BPO, KPO & ITO by providing human resources with professional qualification such as, well-trained, well-educated along with dedication in service excellence, to deliver customer’s order and ensure their satisfaction.
Published: Tuesday, July 30, 2019
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.