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News : Infosec Awards Security Education Scholarships to Help Close Cyber Skills and Diversity Gap

#contactcenterworld, @mrb_pr

Infosec announced 12 recipients of the 2021 Infosec Accelerate Scholarship. Established in 2018 to encourage new talent to join the cybersecurity industry and close the growing skills gap, the program awards lifetime access to Infosec Skills to help recipients launch and advance their cybersecurity careers.

"Both the cyber skills gap and diversity of talent are longstanding challenges for the cybersecurity industry. Infosec is proud to help close this gap, encourage diversity across our industry and empower cybersecurity professionals through experiential, role-guided education," said Jack Koziol, Infosec CEO and founder. "This year’s applicants displayed true passion and aptitude, capturing the heart of the cybersecurity industry and representing the exceptional professionals who work around the clock to keep individuals and organizations secure. Gaining lifetime access to Infosec Skills breaks down one of the industry’s largest barriers to entry — the high cost of cybersecurity education."


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2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


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2021 Infosec Accelerate Scholarship winners are:

Infosec Accelerate Women Scholarship

  • Rachel Jones
  • Edelia McDaniel
  • Oriana Lau

Infosec Accelerate BIPOC Scholarship

  • La'Neyshia Drew
  • Armaan Kapoor
  • Jorge Almengor

Infosec Accelerate Military and Veteran Scholarship

  • Ryan Bardes
  • Ryan Gordon
  • Hugh Shepherd

Infosec Accelerate LGBTQI+ Scholarship

  • Steff Allen

Infosec Accelerate Undergraduate Scholarship

  • Olivia Galluci
  • Tyson Rhodes
  • Chanthea Quinland

"Infosec Skills helps demystify cybersecurity careers by aligning all training resources to the NICE Workforce Framework for Cybersecurity and the MITRE ATT&CK(R) Matrix. Empowering this year’s scholarship recipients with a professional development roadmap through Infosec Skills will help them identify and build the knowledge and skills required for dozens of cybersecurity roles," said Koziol.

#contactcenterworld, @mrb_pr


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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Wednesday, September 15, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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