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News : Infosec Institute and CJHNetwork Partner to Reskill Workers Impacted by COVID-19

#contactcenterworld

Madison, WI, October 20, 2021 -- Infosec Institute, a cybersecurity education company, announced it has partnered with CJHNetwork to upskill and reskill workers impacted by COVID-19. CyberQuest is filling Ireland’s growing cybersecurity skills gap. Founded by IT@Cork Skillnet, CyberQuest was established in November 2020 to help individuals impacted by the pandemic find a career path in cybersecurity.

The partnership comes as Irish unemployment rates are at record highs due to the impact of COVID-19, which coincides with millions of open cybersecurity roles worldwide. Leveraging cyber education resources from the Infosec Skills platform, CyberQuest offers training for six in-demand cyber roles across three competency levels: foundation, intermediate and advanced. The program also includes coaching, mentoring and interview preparation to guide Ireland’s recent graduates and unemployed workers into the cyber career of their choice.

"CJHNetwork and Infosec are on a shared mission to upskill and reskill candidates for the millions of open cyber roles worldwide," said Jack Koziol, Infosec CEO and founder. "The cybersecurity industry is exploding, and with this growth comes ample opportunities for candidates to increase their earning potential while doing important, fulfilling work. We’re proud to bring role-based, hands-on cyber training to the CyberQuest program."

"I would recommend this program to anyone looking to begin a career in cybersecurity, looking for a career change or just to help you protect yourself, your loved ones and your devices in this increasingly and ever-expanding digital world," said one CyberQuest trainee about their experience.

#contactcenterworld


Today's Tip of the Day - Anticipate Volatility

Read today's tip or listen to it on podcast.

Published: Thursday, October 21, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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