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News : Infosec Institute Announces Cybersecurity Education Scholarships to Close Cyber Skills and Diversity Gap

#contactcenterworld, @mrb_pr

Infosec Institute, a cybersecurity education provider, announced cybersecurity education scholarship opportunities to help veterans, students and underrepresented groups in security launch and advance their careers. 

The Infosec Accelerate Scholarship Program was established in 2018 to encourage new talent to join our industry and close the growing cybersecurity skills and diversity gap. Each year, up to 15 scholarship recipients receive lifetime subscriptions to Infosec Skills, including access to over 1,400 hands-on courses, in-demand certification training and 100s of virtual labs in Infosec’s cloud-hosted cyber ranges. Providing accessible training opportunities is one of the many ways Infosec hopes to fill the 3.5 million open cybersecurity roles worldwide and increase diverse representation in cybersecurity.

"The need for trained cyber professionals continues to grow, and so does our commitment to helping aspiring professionals advance their careers or get started in this industry," said Jack Koziol, Infosec CEO and founder. "Cybersecurity education can be cost and time prohibitive. Our goal with these scholarships is to break down the barrier of entry, helping fill security roles with talent who bring new perspectives and experiences to our industry."

"Now in the fifth year of offering this program, we’re proud to support the growth of our scholarship winners," said Koziol. "We’ve seen many successes with our previous recipients, the motivation and drive they have to learn is inspiring. We will continue to push for and provide opportunities for all types of people to excel in the cybersecurity industry."

The 2022 Infosec Accelerate Scholarship Program application deadline is July 31, 2022. Infosec will announce scholarship winners in the first week of September. Applicants can apply for more than one category if they meet the criteria and submit a separate application for each.

#contactcenterworld, @mrb_pr


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Published: Friday, February 4, 2022

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2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

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Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

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OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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