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News : Infosec Institute Celebrates Successful Cybersecurity Training Integration within Microsoft Viva Learning

#contactcenterworld, @Microsoft

Infosec Institute, a cybersecurity education company, announced their integration with Microsoft Viva Learning is now available to all Microsoft Teams clients. Infosec is Viva Learning’s first cybersecurity education partner and brings Infosec Skills security training resources to Teams learners.

Designed to make learning a natural part of the day, Viva Learning seamlessly integrates access to learning content into the places employees already spend their time. Infosec is one of 15 launch partners participating in the Viva Learning ecosystem to help organizations foster a culture of learning, keep pace with technology change and support professional development goals.

"We’re thrilled to place role-guided, hands-on cybersecurity education in reach of every Microsoft Teams client," said Jack Koziol, CEO and founder of Infosec. "Our integration with Viva Learning means upskilling and reskilling cyber teams is now just a few clicks away. This immediate access and awareness of trusted cybersecurity content equips organizations to address the global cybersecurity skill shortage at scale."

"We are excited that Infosec is now integrated with Viva Learning, bringing their diverse content library into the flow of work," said Seth Patton, general manager of Microsoft 365 Next Gen Productivity and Employee Experience. "Infosec’s focus on cybersecurity education represents an important learning category, made even more critical with the shift to hybrid work. With Viva Learning, we’re making this content easily accessible and shareable within the apps and tools people already use during their workday, empowering people to stay cyber-safe at work and home."

#contactcenterworld, @Microsoft


About Microsoft:
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Today's Tip of the Day - How To Choose Speech Recognition

Read today's tip or listen to it on podcast.

Published: Thursday, November 4, 2021

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2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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