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News : Infosec Institute Launches Holiday-Themed Resources to Help Organizations and Employees Stay Cyber-Safe

#contactcenterworld, @mrb_pr

Madison, WI, December 1, 2021 -- Infosec Institute, a cybersecurity education provider, announced free cyber education resources and special offers to help organizations and employees stay cyber-safe during the holiday season and beyond.

With online shopping fraud doubling in the first half of 2021 and nearly 90% of U.S. consumers planning to shop online this season, cybercrime and holiday scams are expected to reach record highs this year. From gift card scams to fake shipping notifications, hackers use the holidays as an opportunity to steal personal information, hack into organizations and scam individuals amidst holiday shopping.

To help organizations and consumers avoid these holiday cyber risks, Infosec is providing free resources, including a comprehensive security awareness and training kit, an ethical hacking training webinar for security professionals and a hands-on cyber skills challenge hosted in Infosec Skills for current and aspiring cyber professionals. Additionally, Infosec will extend its Black Friday discounts on instructor-led boot camps throughout December, making certification more affordable.

"We expect cyber scams to reach record highs this holiday season, leaving both organizations and individuals at risk of being hacked. The best way for organizations to prevent cyber incidents is training their entire workforce how to identify, detect and respond to cyberthreats — at work and at home. We’re excited to provide these free holiday-themed resources to make cybersecurity education and training more accessible — and a bit more fun — for everyone," said Jack Koziol, CEO and founder of Infosec.

#contactcenterworld, @mrb_pr


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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, December 2, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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