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News : Infosec Institute named a Gartner Peer Insights™ Customers’ Choice for Security Awareness Computer-Based Training

#contactcenterworld, @Gartner_inc

Madison, WI, January 24, 2022 -- Infosec Institute, a cybersecurity education company, announced they were named a Customers’ Choice in the December 2021 Gartner Peer Insights ‘Voice of the Customer’: Security Awareness Computer-Based Training Report (SACBT).* This report recognizes vendors’ offerings in the market for SACBT and products that are highly reviewed by their customers on Gartner Peer Insights.

"The Infosec team is dedicated to helping our clients achieve their training objectives effectively and efficiently. That’s why it means so much to be named a Gartner Peer Insights Customers’ Choice in this report for the third year in a row," said Jack Koziol, Infosec CEO and founder. "We consider that our clients’ candid feedback and reviews on sites such as Gartner Peer Insights allow us to consistently grow and improve our products. Tight relationships like these have and will continue to drive our innovation and success."

Within this Gartner(R) report, Infosec IQ received an overall rating of 4.7 out of 5 stars based on 99 Gartner Peer Insights customer reviews in the past 12 months. Customers who reviewed Infosec IQ also reported a 97% "willingness to recommend." Reviews from customers include:

  • "For Cybersecurity Awareness Training, we had tried two other partners before Infosec IQ and I must say the variety of content, videos, customizable tests for end-users and clients are really the best. There are just 1000’s of videos and training to choose from, their catalog is extensive. We have had great customer service as well with Infosec IQ, any issues we have (which is rare) are resolved always in a timely manner." — CFO

  • "We have been utilizing Infosec for nearly a year now, and the overall experience is absolutely outstanding. I have had to place a call with support on a few occasions and the turn-around time, and the level of knowledge among their team is head and shoulders above any of their competitors." — Chief Technology Officer

  • "The phishing simulation campaigns have been effective in reducing the ‘click rates’ of employees being enticed to open and click on suspicious emails. All of this has contributed to making technology security-related awareness more a part of the casual culture of our organization. Support for the software has also been responsive." — Associate Computer Manager

#contactcenterworld, @Gartner_inc

About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - How To Choose Speech Recognition

Read today's tip or listen to it on podcast.

Published: Tuesday, January 25, 2022

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2023 Buyers Guide Call Routing Optimization

Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

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