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News : Infosec Institute named a Gartner Peer Insights™ Customers’ Choice for Security Awareness Computer-Based Training

#contactcenterworld, @Gartner_inc

Madison, WI, January 24, 2022 -- Infosec Institute, a cybersecurity education company, announced they were named a Customers’ Choice in the December 2021 Gartner Peer Insights ‘Voice of the Customer’: Security Awareness Computer-Based Training Report (SACBT).* This report recognizes vendors’ offerings in the market for SACBT and products that are highly reviewed by their customers on Gartner Peer Insights.

"The Infosec team is dedicated to helping our clients achieve their training objectives effectively and efficiently. That’s why it means so much to be named a Gartner Peer Insights Customers’ Choice in this report for the third year in a row," said Jack Koziol, Infosec CEO and founder. "We consider that our clients’ candid feedback and reviews on sites such as Gartner Peer Insights allow us to consistently grow and improve our products. Tight relationships like these have and will continue to drive our innovation and success."

Within this Gartner(R) report, Infosec IQ received an overall rating of 4.7 out of 5 stars based on 99 Gartner Peer Insights customer reviews in the past 12 months. Customers who reviewed Infosec IQ also reported a 97% "willingness to recommend." Reviews from customers include:

  • "For Cybersecurity Awareness Training, we had tried two other partners before Infosec IQ and I must say the variety of content, videos, customizable tests for end-users and clients are really the best. There are just 1000’s of videos and training to choose from, their catalog is extensive. We have had great customer service as well with Infosec IQ, any issues we have (which is rare) are resolved always in a timely manner." — CFO

  • "We have been utilizing Infosec for nearly a year now, and the overall experience is absolutely outstanding. I have had to place a call with support on a few occasions and the turn-around time, and the level of knowledge among their team is head and shoulders above any of their competitors." — Chief Technology Officer

  • "The phishing simulation campaigns have been effective in reducing the ‘click rates’ of employees being enticed to open and click on suspicious emails. All of this has contributed to making technology security-related awareness more a part of the casual culture of our organization. Support for the software has also been responsive." — Associate Computer Manager

#contactcenterworld, @Gartner_inc

About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - A Day In The Life Of Your Callers

Read today's tip or listen to it on podcast.

Published: Tuesday, January 25, 2022

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2022 Buyers Guide Automated Call Distributors

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.


Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)

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