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News : Infosec Institute Unveils New Role-Guided Cybersecurity Training Roadmaps

#contactcenterworld, @mrb_pr

Madison, WI, May, 2022 -- Infosec Institute, a cybersecurity education company, unveiled Infosec Skills Roles, pre-built training roadmaps aligned to the 12 most in-demand cybersecurity roles including SOC Analyst, Penetration Tester, Security Engineer and Cybersecurity Beginner. Hosted in the Infosec Skills training platform, Infosec Skills Roles helps organizations upskill and cross-train talent for open security roles while also improving engagement and performance.

Today there are over 600,000 unfilled cybersecurity roles in the U.S., with more than half requiring at least one certification. As critical cybersecurity roles remain unfilled and technology change continues to outpace skill development, organizations are increasingly vulnerable to today’s record number of cyber threats. Additionally, security leaders face increasing pressure to prevent and mitigate cyberattacks with overburdened cyber teams, inadequate training programs and limited resources.

To help cyber leaders upskill and cross-train talent quickly, Infosec Skills Roles provide training recommendations for 12 of the most common cybersecurity positions, enabling enterprises to upskill and reskill cyber talent at scale and individuals to break into the industry. Backed by the research of skills requested by employers and a panel of cybersecurity subject matter experts, each of the 12 Infosec Skills Roles clearly outline which training and certifications are needed so learners can laser focus on the most important areas to strengthen and security leaders fill skill gaps on their teams.

"We leverage the NICE Framework Knowledge and Skill Statement mapping inside the Infosec Skills platform to maximize training relevancy and accelerate professional development. With the new Infosec Skills Roles, we will be able to quickly point learners in the right direction and fill open roles on our team more efficiently," said James Beamon, Dean of the CyberEDGE Academy at Leidos. "We are finding that retention rates are going up in our cybersecurity roles because people feel like they’re being listened to. They’re provided opportunities that they may not have had before."

"Filling the cybersecurity talent pipeline with skilled and certified professionals is the key to helping organizations stay secure and competitive in the ever-evolving threatscape. We created Infosec Skills Roles to simplify the process and make cybersecurity careers more accessible," said Joanna Beer, VP of Content at Infosec. "Both individual learners and organizations can use Infosec Skills Roles to adapt to different learner needs and give people the skills they need quickly."

#contactcenterworld, @mrb_pr


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Today's Tip of the Day - Check The Call Stats!

Read today's tip or listen to it on podcast.

Published: Tuesday, May 24, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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