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News : Infosec Institute Unveils New Role-Guided Cybersecurity Training Roadmaps

#contactcenterworld, @mrb_pr

Madison, WI, May, 2022 -- Infosec Institute, a cybersecurity education company, unveiled Infosec Skills Roles, pre-built training roadmaps aligned to the 12 most in-demand cybersecurity roles including SOC Analyst, Penetration Tester, Security Engineer and Cybersecurity Beginner. Hosted in the Infosec Skills training platform, Infosec Skills Roles helps organizations upskill and cross-train talent for open security roles while also improving engagement and performance.

Today there are over 600,000 unfilled cybersecurity roles in the U.S., with more than half requiring at least one certification. As critical cybersecurity roles remain unfilled and technology change continues to outpace skill development, organizations are increasingly vulnerable to today’s record number of cyber threats. Additionally, security leaders face increasing pressure to prevent and mitigate cyberattacks with overburdened cyber teams, inadequate training programs and limited resources.

To help cyber leaders upskill and cross-train talent quickly, Infosec Skills Roles provide training recommendations for 12 of the most common cybersecurity positions, enabling enterprises to upskill and reskill cyber talent at scale and individuals to break into the industry. Backed by the research of skills requested by employers and a panel of cybersecurity subject matter experts, each of the 12 Infosec Skills Roles clearly outline which training and certifications are needed so learners can laser focus on the most important areas to strengthen and security leaders fill skill gaps on their teams.

"We leverage the NICE Framework Knowledge and Skill Statement mapping inside the Infosec Skills platform to maximize training relevancy and accelerate professional development. With the new Infosec Skills Roles, we will be able to quickly point learners in the right direction and fill open roles on our team more efficiently," said James Beamon, Dean of the CyberEDGE Academy at Leidos. "We are finding that retention rates are going up in our cybersecurity roles because people feel like they’re being listened to. They’re provided opportunities that they may not have had before."

"Filling the cybersecurity talent pipeline with skilled and certified professionals is the key to helping organizations stay secure and competitive in the ever-evolving threatscape. We created Infosec Skills Roles to simplify the process and make cybersecurity careers more accessible," said Joanna Beer, VP of Content at Infosec. "Both individual learners and organizations can use Infosec Skills Roles to adapt to different learner needs and give people the skills they need quickly."

#contactcenterworld, @mrb_pr


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Today's Tip of the Day - Can You measure It?!

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Published: Tuesday, May 24, 2022

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2024 Buyers Guide Help Desk Software

 
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Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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