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News : Infosec Institute Wins 2022 Best Relationship and Best Feature Set Awards from TrustRadius

#contactcenterworld

Madison, WI, January 19, 2022 -- Infosec Institute,  cybersecurity education company, announced that TrustRadius recognized Infosec with 2022 Best Relationship and Best Feature Set Awards for its security awareness training software. 

"Everything we do is driven by customers’ needs. It’s our mission to provide the most flexible cybersecurity education platform with unmatched white-glove service so every client succeeds in building strong security cultures," said Jack Koziol, Infosec CEO and founder. "We’re proud to be recognized by our user community and TrustRadius for Infosec’s IQ industry-leading client support and security awareness training features."

"Infosec IQ has won two awards for Best Relationship and Best Feature Set in the Security Awareness Training software category," said Megan Headley, VP of Research at TrustRadius. "These awards are based entirely on feedback from their customers. 96% of reviewers said they were happy with Infosec IQ’s feature set. Reviewers give Infosec IQ an 8.7/10 for customer support."

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

These TrustRadius awards recognize companies that went above and beyond to provide clients outstanding customer service and deliver features that delighted their users in 2021. To win, each nominated organization must receive 10 TrustRadius reviews specifically mentioning their product’s customer support, likelihood to buy again or quality of the feature set. Winners also had to rank in the top three positions of their category in terms of the percentage of positive responses earned. The TrustRadius research team also uses textual review analysis to vet submitted customer feedback.

Infosec IQ reviews provided through TrustRadius include:

  • "I deeply recommend Infosec IQ, especially if you are just starting your efforts [with] security awareness. It is super user-friendly, has a lot of content resources like video modules, posters, infographics, newsletters and assessments, so you can create whole security awareness programs and engage your learners in different communication channels throughout your organization. Their customer service is a differentiator that we really appreciate." — Information security lead, Inflection Point Systems

  • "Infosec IQ has been a great investment. In fact, given the opportunity to do the purchase again, I would not even hesitate to choose Infosec IQ. I will be renewing our organizational training when it is time to renew. As an organization, the training has been easy, professional and overall outstanding." — General manager, Nevada special utility district

  • "I love Infosec IQ for their customer support and its ability to run reports to determine who needs extra training activities. It has made a difference in the mindset of our users." — Technology coordinator, McComb School District

  • "Once it is set up, it requires very little maintenance as it automatically grades users based on their phishing click rate and response to learning activities so you can focus on analyzing the results. The support team at Infosec is extremely responsive and answers your questions immediately. We noticed an immediate drop in the click rate of phishing emails." — IT Professional, renewables and environment company

#contactcenterworld


About TrustRadius:
TrustRadius is the most trusted review platform for business technology. We help buyers make confident decisions with in-depth reviews and ratings from real users. We also help vendors engage and convert buyers by putting their customer's voice to work, authentically and at scale. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by the Mayfield Fund and LiveOak Venture Partners.
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Today's Tip of the Day - Recruit By Phone

Read today's tip or listen to it on podcast.

Published: Wednesday, January 19, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
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