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News : Infosec Institute Wins Best in Class Award for Choose Your Own Adventure® Security Awareness Games

#contactcenterworld

Madison, WI, March, 2022 -- Infosec Institute, a cybersecurity education company, announced it was awarded Best in Class for excellence in the design, development and implementation of its Infosec IQ Choose Your Own Adventure(R) Security Awareness Games. The honor, granted by the Interactive Media Awards (IMA), recognizes that the project met and surpassed the standards of excellence that comprise the most professional work in the award program’s Computer Software category.

"Our mission at Infosec is to develop innovative and engaging training solutions that empower people of all skill levels to be cyber-safe at work and home," said Joanna Beer, Infosec VP Content. "We’re incredibly proud of this award and the work our teams put in to create informative and entertaining programs that our clients can use to breathe life into their compliance-driven security awareness training initiatives."

Judging for the Interactive Media Awards consists of various criteria, including design, usability, innovation and content. Award nominees need to meet strict guidelines in each area — an achievement only a fraction of IMA nominees earn each year. On a scale of 500 points, entries scoring between 460 and 479 are recognized as Outstanding Achievements, while entries scoring more than 480 points are distinguished as Best in Class. Infosec’s Choose Your Own Adventure(R) achieved an overall score of 487 out of 500.

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About Interactive Media:
Company LogoInteractive Media designs and delivers state-of-the-art solutions that allow the connection among media, people and information to build systems aimed to allow personal interaction with databases and processes through several channels: voice and video (fixed and mobile phones), fax, SMS, MMS, email. The core of the company is represented to the platform, IM.Meltemi and the innovative Framework IM.MIND for the designing and delivering of multimodal applications, in particular the ones that uses the speech technology. Interactive Media is involved in huge project with the major italian Service Providers and System Integrators.
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Today's Tip of the Day - Knowledge Based Solution

Read today's tip or listen to it on podcast.

Published: Friday, March 18, 2022

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2024 Buyers Guide Inbound Call Handling Services

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Answer-4u

Telephone Answering Services
Answer4u offers both SME and corporate sized businesses Telephone Answering Services delivered by our team of professional receptionists. They are all trained to answer your calls, in your company name, whenever you need them most.

All of our client calls are answered in our Nottingham offices, in the heart of England. We have agents working on a 24/7 basis, meaning all calls are answered through the day and night by UK based operatives. No calls are ever outsourced or go to an answering machine.

Each of our clients has their own personal Account Manager, who heads a team of trained receptionists. Our receptionists answer the phone in your company name, explain to your callers that yo...
(read more)

3.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)

4.) 
Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

5.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk

6.) 
Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

7.) 
WorkGenda

WorkGenda
WorkGenda is a state of the art WFO cloud service, used by customers around the world. WorkGenda provides: a) an AI based forecasting engine, which automatically generates forecasts with a WAPE of 3 to 5%, b) a capacity management engine based on a traffic simulator, with perfect support for blending regardless the type of channels, which subsequently automatically converts the computed capacity into optimised shifts, where ‘optimised’ equals to a zero or the mathematically minimum possible overstaffing under the given contractual constrains, c) an automated scheduling engine, capable of scheduling 3000 multi-skilled agents for a whole week in 2 minutes and d) an Intraday bot which automatic...
(read more)
 

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