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News : Infosec Institute Wins Best in Class Award for Choose Your Own Adventure® Security Awareness Games

#contactcenterworld

Madison, WI, March, 2022 -- Infosec Institute, a cybersecurity education company, announced it was awarded Best in Class for excellence in the design, development and implementation of its Infosec IQ Choose Your Own Adventure(R) Security Awareness Games. The honor, granted by the Interactive Media Awards (IMA), recognizes that the project met and surpassed the standards of excellence that comprise the most professional work in the award program’s Computer Software category.

"Our mission at Infosec is to develop innovative and engaging training solutions that empower people of all skill levels to be cyber-safe at work and home," said Joanna Beer, Infosec VP Content. "We’re incredibly proud of this award and the work our teams put in to create informative and entertaining programs that our clients can use to breathe life into their compliance-driven security awareness training initiatives."

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Judging for the Interactive Media Awards consists of various criteria, including design, usability, innovation and content. Award nominees need to meet strict guidelines in each area — an achievement only a fraction of IMA nominees earn each year. On a scale of 500 points, entries scoring between 460 and 479 are recognized as Outstanding Achievements, while entries scoring more than 480 points are distinguished as Best in Class. Infosec’s Choose Your Own Adventure(R) achieved an overall score of 487 out of 500.

#contactcenterworld


About Interactive Media:
Company LogoInteractive Media designs and delivers state-of-the-art solutions that allow the connection among media, people and information to build systems aimed to allow personal interaction with databases and processes through several channels: voice and video (fixed and mobile phones), fax, SMS, MMS, email. The core of the company is represented to the platform, IM.Meltemi and the innovative Framework IM.MIND for the designing and delivering of multimodal applications, in particular the ones that uses the speech technology. Interactive Media is involved in huge project with the major italian Service Providers and System Integrators.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Friday, March 18, 2022

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2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
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