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News : Infosec Integrates with Microsoft Viva, Expanding Cybersecurity Training to Learners Worldwide

#contactcenterworld, @Microsoft

Infosec, a cybersecurity education company, announced their integration with the recently launched Microsoft Viva Learning platform, bringing cybersecurity training to Microsoft’s learners worldwide. Infosec is Microsoft Viva Learning’s first cybersecurity education partner dedicated to cybersecurity education, including technical cyber skills training.

Studies have shown investing in training increases employee engagement and retention, but lack of time, scheduling conflicts and distance constraints often deter learners from taking advantage of professional development resources.[1] To help overcome these challenges and foster a culture of learning, Microsoft Viva has integrated learning content from partners into Microsoft Teams, providing seamless, personalized training experiences for employees.

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"Employees play a critical role in applying cybersecurity knowledge and skills to protect organizations from cyberthreats. Our seamless integration with Microsoft Viva Learning equips employees with access to Infosec’s award-winning training library," said Jack Koziol, CEO and founder of Infosec. "This new integration brings experiential, role-based training resources into existing Microsoft workflows to make upskilling and reskilling easier than ever before."

"We are pleased to partner with Infosec by bringing their diverse learning content library into the flow of work with Microsoft Viva Learning. Infosec’s focus on cybersecurity education represents an important learning category, made even more critical with the shift to hybrid work," said Seth Patton, general manager of Microsoft 365 Next Gen Productivity and Employee Experience. "With Viva Learning, we’re making this content easily accessible and shareable within the apps and tools people already use during their workday, and together we’re empowering people to stay cyber-safe at work and home."

#contactcenterworld, @Microsoft


About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, July 15, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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