News : Infosys Expanding Team to Fix GSTN Bugs
New Delhi, India, Oct 30, 2017 -- Goods and Services Tax Network vendor and software provider Infosys would expand its team to fix bugs in the GSTN, said Group of Ministers (GoM) Chairman Sushil Kumar Modi on Saturday.
"The IT services major (Infosys) told us that it would expand its 100-member team, which runs the GSTN, to fix the bugs or technical glitches in it," Modi, who is the Bihar Finance Minister said after the third meeting of the GoM.
Infosys did not respond to queries when Timesofindia.com reached out for further details on the story.
The software provider has already fixed 18 of the 27 glitches and made them operational, though more bugs were cropping up due to changes the GST Council makes after it meets every time to smoothen the new tax regime.
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Infosys won the contract in 2015 to implement the world's largest digital tax system and maintain its portal for five years.
"Suggestions by the member states at every meeting of the GST Council are creating new functionalities, which the vendor has to incorporate in the Network by tweaking its software platform," said Modi.
Admitting that glitches would continue to crop up to incorporate suggestions or changes sought by the stakeholders, he said the challenge was to resolve the problems soon, given the scale of the GST rollout and its scale.
"The next challenge for the GST Council is the review of invoice matching functionality of the GSTN. The Council has to address the issue at its next meeting in Guwahati on November 10," he added.
Noting that the Council was aware of invoices not matching, he said as more such issues arise, the system would have to be fine-tuned with new functionalities.
In order to achieve seamless working of the portal, the GSTN has started conducting surveys by calling up taxpayers enquiring about their experience on the portal. GSTN Chairman Ajay Bhushan Pandey said about 500 calls a day are made from a full fledged call centre seeking feedback from businesses which have filed returns.
"In the GST system, we constantly keep on collecting feedback from the public. We also do survey everyday and proactively call business which have filed returns. We ask for their experience and where they had difficulty," Pandey told news agency PTI.
"This GSTN system is a new system and people need to get used to this. So to that extent we have to be alive to the problems faced by businesses and their experiences and how we can better their experience. At this time our whole priority is to address the current problems and make the things very smooth," Pandey said.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, October 31, 2017
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