News : Infratel Launches MightyCall React
Seattle, WA, Jan 16, 2014 -- Infratel, a global provider of contact center solutions for small and mid-size businesses, announces the launch of MightyCall React and the companion product, MightyCall React Mobile for iOS. The two products make up a comprehensive solution enabling small business teams to work together more efficiently to receive, review and respond to customer requests from anywhere.
Customer interaction preferences are quickly changing according to Forrester’s 2013 data about communications channels. While voice is still the most widely used channel at a 73% utilization rate, other channels are becoming increasingly important. Customers want easier access to businesses and faster responses. Customers don’t care that small businesses run lean. MightyCall React enables the small business to support a variety of technology forward communication channels that their customers want to use, while enabling the small business to handle these requests without the need for dedicated phone agents.
"The needs of the small business are not well served by today’s expensive, agent-based cloud contact center solutions," said David Abramowski, VP of Marketing at Infratel. "MightyCall React aims to disrupt the status quo by putting comprehensive contact center capabilities in the pocket of every small business person."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaint Management
Infratel, Inc is a leading Russian developer of solutions for organising call centers. Infratel, Inc was founded in 1999. Our flagship product, Infra Call Center, is a pure SIP-based application based primarily on the Microsoft Windows™ Server architecture. Our corporate telephony solution, namely Infra CommSuite, is today one of a very few Microsoft Windows™-based IP PBX solutions available on the market. Today, there are hundreds client installations of Infra Call Center and many, many more deployments of Infra CommSuite.
Published: Friday, January 17, 2014