News : InGenius Connector Enterprise Now Rated “Avaya Compliant”
Ottawa, ON, Jan 23, 2014-- InGenius Software, a provider of CTI integration solutions for CRM platforms, announces that its CTI application, InGenius Connector Enterprise is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.
InGenius has been helping current Avaya Customers accelerate growth strategies, improve customer service, and drive call center costs down by rapidly and reliably integrating their existing Avaya call center solutions with the major CRM platforms from Salesforce and Microsoft. InGenius Connector Enterprise provides Avaya Customers with a rapid, reliable path to CRM telephony integration that can quickly increase operational efficiency and improve customer service at the same time.
The application is now compliance-tested by Avaya for compatibility with Avaya Aura(R) Communication Manager 6.3 and Avaya Aura(R) Application Enablement Services 6.3.
InGenius is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, InGenius is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About InGenius Software:
InGenius Software Inc. is a North-America based high technology firm with over 20 years’ experience in the Computer Telephony Integration (CTI) business, and hundreds of thousands of software licenses shipped globally. InGenius CTI are in use daily, around the globe with businesses of every size.
Published: Friday, January 24, 2014