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News : InGenius CTI with Microsoft Dynamics 365 Channel Integration Framework

#contactcenterworld, @uplandsoftware, @Microsoft

Ottawa, Ontario, Canada, Dec. 3, 2018 -- InGenius(R) Software Inc., a computer telephony integration (CTI) provider, is proud to have partnered with Microsoft to deliver a CTI integration with the Dynamics 365 Channel Integration Framework.

The new InGenius Connector Enterprise release, CIF-compatible with Microsoft Dynamics versions 9.1 and higher, incorporates the responsive design of Microsoft Dynamics with the interface for InGenius CTI for better usability. InGenius continues to be a part of the Microsoft Dynamics window, but it does not cover any of the CRM information. Instead, the new framework allows content to respond and readjust when InGenius is open. The outcome for Dynamics users is a better user interface that adapts to what they need to focus on in the CRM.

"It was gratifying to partner with Microsoft as a Channel Integration Framework preview partner to help test and design the framework," said Dale Gantous, CEO of InGenius. "We're always looking for ways to build on our long-standing relationship with Microsoft. Together, we're bringing a modern customer experience to Dynamics 365 CRM users and contact centers for improved productivity results."

"Microsoft is driving digital transformation," said Peter Hillier, CTO of InGenius. "The introduction of the Channel Integration Framework is a smart way to draw on the expertise of partners and third-party channel providers to make Dynamics 365 - an already great product - even better. CIF simplifies software development complexity and opens up new possibilities for integrating channels that modern contact centers need."

#contactcenterworld, @uplandsoftware, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Upland Software, Inc.:
Company LogoUpland Software (Nasdaq: UPLD) is a provider in cloud-based tools for digital transformation. The Upland Cloud enables organizations to engage with customers on key digital channels, optimize sales team performance, manage projects and IT costs, and automate critical document workflows. The Upland Cloud is backed by a 100% customer success commitment and the UplandOne platform, which puts customers at the center of everything we do.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Wednesday, December 5, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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