Ottawa, Ontario, Canada, Dec. 3, 2018 -- InGenius(R) Software Inc., a computer telephony integration (CTI) provider, is proud to have partnered with Microsoft to deliver a CTI integration with the Dynamics 365 Channel Integration Framework.
The new InGenius Connector Enterprise release, CIF-compatible with Microsoft Dynamics versions 9.1 and higher, incorporates the responsive design of Microsoft Dynamics with the interface for InGenius CTI for better usability. InGenius continues to be a part of the Microsoft Dynamics window, but it does not cover any of the CRM information. Instead, the new framework allows content to respond and readjust when InGenius is open. The outcome for Dynamics users is a better user interface that adapts to what they need to focus on in the CRM.
"It was gratifying to partner with Microsoft as a Channel Integration Framework preview partner to help test and design the framework," said Dale Gantous, CEO of InGenius. "We're always looking for ways to build on our long-standing relationship with Microsoft. Together, we're bringing a modern customer experience to Dynamics 365 CRM users and contact centers for improved productivity results."
"Microsoft is driving digital transformation," said Peter Hillier, CTO of InGenius. "The introduction of the Channel Integration Framework is a smart way to draw on the expertise of partners and third-party channel providers to make Dynamics 365 - an already great product - even better. CIF simplifies software development complexity and opens up new possibilities for integrating channels that modern contact centers need."
Posted by Veronica Silva Cusi, news correspondent
About Upland Software, Inc.:
Upland Software (Nasdaq: UPLD) is a provider in cloud-based tools for digital transformation. The Upland Cloud enables organizations to engage with customers on key digital channels, optimize sales team performance, manage projects and IT costs, and automate critical document workflows. The Upland Cloud is backed by a 100% customer success commitment and the UplandOne platform, which puts customers at the center of everything we do.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Wednesday, December 5, 2018
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